CRM 101

CRM demystified - CRM Land unravels the enigma that is CRM. We help you find out which digital tools are out there, so you can find out the CRMs that suit your business best.

In 2019, CRM kept growing. A few key trends stand out for 2020: Mobile CRM, channel-less CRM, and personal CRM.

Quick answer: a CRM organizes your business, automates tasks, analyzes and centralizes all your data. Here’s what else you need to know.  

With automation and analytics finding new ways to make use of data, CRMs are only getting smarter.