17 Best Free CRM Software in 2024 (November Update)

Quick Summary

The best free CRM software in 2024 offers powerful tools for startups and small businesses to manage customer relationships, track leads, and grow sales without breaking the bank. From contact management to task automation and real-time analytics, these solutions provide the features you need to drive growth—at zero cost.

A free CRM may be the best introduction to understanding CRM. They’re, after all… free! 

Without the pressure of committing money, you can take your time learning a free CRM software version. You’ll be able to find out which features are most useful to you and “shop around” (for free) before settling on a specific vendor. 

This is important because a CRM system doesn’t just pop into a workflow and get things done. People need to work with and understand the meaning of CRM for tangible, positive benefits for their business.

That being said, here’s a summary of our top 10 free CRM software, listed in no particular order:

1. monday CRM
2. HubSpot
3. Pipedrive
4. Freshsales
5. Capsule
6. Less Annoying CRM
7. Really Simple Systems (now Spotler CRM)
8. EngageBay
9. Zoho
10. Bitrix24

Why You Can Trust CRM.org

We spend hours testing every CRM we write about and comparing it to other CRMs on the market to ensure our readers get the most accurate, up-to-date information. Our core mission is to deliver reliable, independent reviews to help our readers make informed buying decisions and get the most out of their purchases.

Is There a 100% Free CRM?

Yes, there’s a wide range of free CRM options available. Free CRM software usually exists as feature-limited or time-limited iterations of a paid-for full version.

Popular free CRMs like HubSpot, Zoho CRM, and Freshsales offer no-cost plans, but they usually restrict the number of users, features, or storage. While they are genuinely free, businesses seeking advanced tools will eventually need to upgrade.

Free forever CRM plans

Some CRM providers offer “free forever” plans, giving businesses unlimited use of their software without ever paying. However, these free plans come with limited access to features or restrict the number of users or contacts you can manage.

For example:

• HubSpot CRM – Free for up to 5 users, with access to foundational tools like contact management and limited automation features.
• Bitrix24 – Free for unlimited users, but limited to 5GB of storage space and basic CRM functionalities.
• Freshsales – Free for up to 3 users, though advanced features like sales forecasting and automation are restricted.

CRMs with Free Trial

Many platforms also offer free trials of their paid versions, allowing businesses to explore advanced features before committing to a paid plan. These trials typically last 14-30 days, offering a complete experience with all features unlocked.

For example:

• monday CRM – free 14-day trial is available.
• Pipedrive – free 14-day trial is available.
• Less Annoying CRM – free 30-day trial is available.

Taking Time to Make Time (and Money)

Let’s take a step back and approach the CRM question tangentially, using some good old-fashioned dialectical reasoning:

• Thesis: CRM software saves your business time.

• Antithesis: Setting up and learning how to use a CRM takes time.

• Synthesis: Good CRM software should be a snap to set up and a piece of cake to learn.

The best CRM software helps sales teams and other departments by making work easier and faster. It combines different tools like customer communication, email marketing, and data analysis into one platform. Simply put, CRM keeps all the necessary information in one place, making it easier to analyze and improve customer interactions.

Furthermore, modern CRM software is user-friendly, replacing static spreadsheets and complicated sales pipelines. It provides readable charts, extensive data, and easy task assignments for team members.

The CRM industry has been growing at a crazy pace in recent years. Intensified competition and the “Uberization” trend have conspired to push costs down, ease the adoption curve, and increase quality and features.

More and better free CRM software is one happy result, some of which we’ll review below!

17 Best Free CRM Software Reviewed

Free CRM systems offer the opportunity to try out a platform with your team and see if you can derive value from it without making the initial investment.

Now, before diving into our reviews, we highly suggest reading our buying guide on how to choose a CRM system so that you can make a well-informed decision.

monday CRM

Why We Chose It:

monday CRM stands out for its user-friendly design, high customization capabilities, and versatility. Its free version offers basic CRM functionality, which includes lead and contact management, simple dashboards, and the ability to track sales activities and progress.

While the free version is somewhat limited in features, monday’s intuitive layout and easy setup make it a top choice for small teams and startups who need a CRM that doesn’t feel overwhelming.

The platform simplifies communication with leads and customers by offering basic email syncing and templates. Paid plans go further, providing advanced tools like forecasting, more sophisticated dashboards, and automations that don’t require coding knowledge.

Benefits:

• Simplicity and Customization: Offers a straightforward interface that is adaptable to unique needs, making it easy for users to get started.
• Basic CRM for Free: The free version includes essential tools for lead and contact management, making it suitable for startups.
• Email Tools: Provides basic email syncing and templates for easy communication, with tracking features available in paid plans.
• Sales Performance Monitoring: Intuitive dashboards track activities, while premium features offer deeper insights and forecasting.
• Automation: Simple workflow automation is available to help streamline repetitive tasks.

Drawbacks:

• Subscription Seat Requirements: Additional seats may need to be purchased due to package restrictions on lower-tier plans.

Pricing:

• Free plan available for up to two seats

• The basic CRM plan is $12/seat/month, billed annually

• The standard CRM plan is $17/seat/month, billed annually

• The Pro CRM plan is $28/seat/month, billed annually

• For enterprise plans, contact monday.com

Visit site
^{Go to monday CRM official website}

HubSpot

Why We Chose It:

HubSpot Free CRM is one of the best free CRM software for a few reasons. First, it seamlessly integrates sales and marketing tools into a single platform, streamlining workflow and improving efficiency.

Second, HubSpot is suitable not only for businesses but also for organizations of all kinds. For example, it is one of the best nonprofit CRM tools available, as it can cover marketing, sales, and donor relationship management.

Finally, this CRM excels in contact management, offering a centralized hub for customer interactions and a user-friendly dashboard to monitor campaigns. Robust automation capabilities will help you save time, while customization options align the CRM with your unique business needs.

Benefits:

• Free CRM: Offers a free version with basic features for unlimited users, making it accessible to businesses of all sizes.

• Comprehensive Tools: HubSpot CRM includes lead and sales management, workflows, and robust email marketing capabilities, enhancing customer engagement.

• Integration Ease: Seamlessly integrates with popular platforms like G Suite, Microsoft Office, and Zapier, ensuring smooth workflow integration.

Drawbacks:

• Limited Customizability: The free version lacks robust features, requiring additional purchases for full functionality.

• Complexity for Niche Businesses: It may not be easily tailored for specific small business needs.

Pricing: 

• HubSpot CRM is free, and the number of users is unlimited.

• HubSpot CRM Suite Starter plan is $20/month.

• HubSpot CRM Suite Professional plan is $1,600/month.

• HubSpot offers multiple products, such as sales, marketing, CMS, service, etc. You can create your bundle containing products you only need; you don’t need to subscribe to the full CRM Suite.

Visit site
^{Go to HubSpot CRM's official website}

Pipedrive

Why We Chose It:

• Scalability: Adaptable to business growth and diverse industries.

• Affordable Package: Pipedrive CRM provides essential tools like lead and deal management at a reasonable price.

• Kanban Boards: Visualizes sales opportunities and facilitates organization.

• Integration Library: Offers connectivity with various SaaS tools for enhanced functionality.

Drawbacks:

• Team Collaboration Features: Lacks compared to competitors, particularly in dedicated collaboration tools.
• No free plan: There is no free forever plan, just 14-day free trial.

Pricing:

• The essential plan is $14/user/month, billed annually.

• The advanced plan is $34/user/month, billed annually.

• The professional plan is $49/user/month, billed annually.

• Power plan is $64/user/month, billed annually.

• The enterprise plan is $99/user/month, billed annually.

Visit site
^{Go to Pipedrive’s official website}

Freshsales

Why We Chose It:

• Sales Automation: Freshsales CRM offers comprehensive solutions for attracting leads, engaging with prospects, and driving deals with AI-powered insights.

• Efficiency Boost: Provides built-in email, phone, chat, and telephony features, automating sales processes and increasing productivity.

• Pipeline Management: Facilitates seamless pipeline management with native CPQ functionality, simplifying quote generation and sharing.

Drawbacks:

• Premium Features Limitation: You must upgrade to access better features like time-based workflows, some chatbot tools, and advanced metric reporting.

Pricing:

• Free forever plan for up to three users.

• Growth plan is $9/user/month, billed annually.

• Pro plan is $39/user/month, billed annually.

• Enterprise plan is $59/user/month, billed annually.

Visit site
^{Go to Freshsales’ official website}

Capsule

Why We Chose It:

What’s great about Capsule is that it doesn’t only help you with lead and contact management.

Capsule CRM offers a calendar and task management system, improving efficiency and productivity for sales and customer relationship management. Its customization options allow businesses to tailor the CRM to their specific needs and workflows, ensuring it aligns seamlessly with their unique business requirements.

While Capsule’s free version has limitations, it provides essential features for smaller businesses, making it a practical and cost-effective choice.

Benefits: 

• User-Friendly Interface: The interface features a clean and intuitive design with a zero-learning curve, making it easy for users to navigate and adapt.

• Contact Management: Capsule CRM simplifies contact management with easy import from Gmail, Outlook, and CSV files, ensuring efficient organization.

• Integration: It integrates with various platforms, such as G Suite, Zendesk, Twitter, and Mailchimp, enhancing data collection and lead-capturing capabilities.

Drawbacks: 

• Contact Limitations: Free plan capped at 250 contacts, potentially requiring an upgrade.

• Email Tracking Complexity: Requires BCC to Dropbox for tracking, which can be forgettable.

Pricing:  

• The free version is available for up to 2 users and 250 contacts.

• The starter plan is $18/user/month, billed annually. 

• The growth plan is $36/user/month, billed annually.

• The advanced plan is $54/user/month, billed annually.

• Ultimate plan is $72/user/month, billed annually.

A 14-day free trial is available for each of the paid plans, so you can test the advanced features as well.

Visit site
^{Go to Capsule CRM’s official website}

Less Annoying CRM

Why We Chose It:

Less Annoying CRM is a noteworthy choice for businesses with a straightforward and minimalist design, so adapting doesn’t take too long. This simplicity allows companies to focus on core sales and customer relationship management tasks without unnecessary complexity.

Moreover, it offers essential contact management features, including lead tracking and deal management, providing a clear and organized view of the sales process. Less Annoying CRM's calendar and task management tools aid in efficient scheduling and follow-ups, enhancing productivity.

Benefits:

• All-Inclusive Solution: Less Annoying CRM provides task, lead, and contact management in one platform.

• Long Free Trial: Offers a 30-day trial followed by a low-cost paid plan.

• Ease of Use: Simplifies calendar, agenda, and email logging functionalities. It also makes a great real estate CRM.

Drawbacks:

• Minimal App Integrations: Limited third-party integrations may hinder extensive functionality.

• Notification Method: Relies on SMS or email notifications rather than in-app alerts.

Pricing:

• LACRM has only one paid plan, and it costs $15/user/month. There’s also a risk-free, 30-day free trial.

Visit site
^{Go to Less Annoying CRM official website}

Really Simple Systems (now Spotler CRM)

Why We Chose It:

What we like the most about Really Simple Systems is that it excels in contact and lead management, offering a clear and structured view of customer interactions, deals, and their progression through the sales pipeline.

Moreover, Really Simple Systems offers robust email marketing and automation features that enhance communication with leads and customers, saving time and improving efficiency.

The system's customization options allow businesses to tailor it to their specific needs and workflows, ensuring alignment with unique business requirements.

Benefits:

• Ease of Use: Provides a simple yet sophisticated platform suitable for distributed offices and remote teams.

• Free Plan: Really Simple Systems offers a comprehensive free option for small businesses with up to two users.

• Core Features: Includes essential sales automation and customer service tools.

Drawbacks:

• Reporting Complexity: Generating reports may be more complex than necessary.

• Opportunities System: Some users find the opportunities system clunky to use.

• Email Marketing: Basic email templates may not meet all marketing needs.

Pricing:

• Free plan for up to 2 users.

• The professional plan is $43/user/month.

• The enterprise plan is $64/user/month.

Visit site
^{Go to Really Simple System’s website}

EngageBay

Why We Chose It:

We liked Engagebay’s user-friendly interface and strongly believe that onboarding for this tool will be easy.

The tool offers a comprehensive and unified platform beyond CRM, encompassing contact and lead management, marketing automation, and customer support features.

This all-in-one approach allows businesses to centralize various customer-related functions in a single system, simplifying operations and fostering seamless collaboration across different teams.

Benefits:

• Process-Oriented Suites: Offers marketing automation, live chat, and CRM tailored for business growth.

• Multi-Channel Listening: Aggregates contact info from various customer touchpoints.

• Integration: Integrates with popular services like Gmail, Office 365, and Zapier for seamless operations.

Drawbacks:

• Limited Native Integrations: It could benefit from more built-in integration options.

• Email Template Options: Offers a limited number of email templates with simplistic styles.

Pricing:

• A free plan is available, limited to 250 contacts and with limited features.

• The basic plan is $14.99/user/month.

• The growth plan is $64.99/user/month.

• Pro plan is $119.99/user/month.

Choosing to pay annually will ensure you an 8% discount.

Visit site
^{Go to Engagebay’s official website}

Zoho

Why We Chose It:

Zoho CRM excels in contact management, providing a structured system for tracking leads, managing customer interactions, and monitoring the progression of deals through the sales pipeline.

A unique aspect of Zoho CRM is its extensive integration capabilities, which extend beyond basic CRM functionalities. It seamlessly connects with various Zoho apps, making it a versatile and comprehensive platform for various business needs.

While its free version may have some limitations, it provides essential features for smaller businesses, making it a practical and cost-effective choice.

Benefits:

• User-Friendly Interface: Zoho CRM provides customizable modules and pragmatic automation.

• Free Plan: Offers a free option for up to three users with essential features.

• Scalability: Allows for growth with reasonably priced paid plans offering advanced functionalities.

Drawbacks:

• Lack of Email Tracking: Missing features like email tracking and individual lead notifications may be limiting.

• Limited Customizability: The free version has restricted customizability and lacks mass emailing features.

Pricing:

• A free version is available for up to 3 users. 15-day free trial for paid versions.

• The standard edition is $14/user/month, billed annually.

• The professional edition is $23/user/month, billed annually.

• Enterprise edition is $40/user/month, billed annually.

• Ultimate edition is $52/user/month, billed annually. Exclusive 30-day free trial.

Visit site
^{Go to Zoho’s official website}

Bitrix24

Why We Chose It:

Bitrix24 excels in contact and lead management, offering a structured system for tracking leads and managing customer interactions.

However, what sets it apart is its comprehensive suite of collaborative and communication tools integrated within the CRM. This includes task management, file sharing, and communication features, significantly enhancing teamwork and streamlining task management.

Another notable aspect of Bitrix24 is its extensive online marketplace that allows users to extend CRM functionality by integrating additional apps and tools.

Benefits:

• Popular Free Option: One of the most popular free CRMs, accommodating up to 12 users.

• Comprehensive Features: Bitrix24 CRM provides essential CRM functionalities with pipeline management, reporting, and task automation.

• User Interface: Offers an intuitive UI with access to various communication channels.

Drawbacks:

• Navigation Complexity: Navigating through different modules may be confusing for some users.

• Customization Limitation: Customization options may not be robust enough for specialized business needs.

Pricing:

• The free Forever plan allows an unlimited number of users but has limited features.

• The basic plan includes five users and costs $49/month, billed annually.

• The standard plan includes up to 50 users and costs $99/month, billed annually.

• The professional plan includes up to 100 users and costs $199/month, billed annually. 

• The enterprise plan includes up to 250 users and costs $399/month, billed annually. 

Visit site
^{Go to Bitrix24’s official website}

Streak

Why We Chose It:

Email is almost everybody’s primary form of communication, so we had to include Streak on this list.

Streak’s unique selling point lies in its seamless integration with Gmail, making it a standout choice for businesses heavily reliant on email communication. This integration allows users to manage customer interactions and sales pipelines directly within their Gmail inbox, streamlining workflow.

Streak is particularly strong in email tracking and relationship management and provides clear visibility into email opens, link clicks, and engagement.

The CRM also shines in project management with its intuitive task and project organization features. It goes beyond traditional CRM functionalities to offer a platform for managing various projects and collaborations, making it a versatile solution for businesses with diverse needs.

Benefits:

• Gmail Integration: Fully integrated CRM within Gmail, simplifying adoption for users.

• Free Version Features: Basic CRM tools with comprehensive email functionalities.

• Email Tracking: Streak CRM provides insights into email interactions, enhancing sales follow-ups.

Drawbacks:

• Browser Extension Limitation: It relies on a browser extension, which is inconvenient when switching devices.

• Limited Complexity: It may not suit businesses with complex processes requiring more extensive CRM functionalities.

Pricing:

• The free plan is available for individual users and has basic CRM functions.

• Pro plan is $49/user/month, billed annually.

• Pro+ plan is $69/user/month, billed annually.

• The enterprise plan is $129/user/month, billed annually.

Visit site
^{Go to Streak’s official website}

Insightly

Why We Chose It:

While offering robust contact and lead management, Insightly stands out for its integrated project management tools. This makes it particularly appealing for businesses that require both customer relationship management and project tracking within a single platform.

The tool has excellent email tracking and relationship management features, which is the core of every CRM. We also liked Insightly's integration capabilities with various business apps and tools, allowing you to connect with various applications.

Benefits:

• Free Version: Offers a hidden free version with project supervision features and contact records.

• Comprehensive CRM: Insightly CRM provides lead routing, workflow automation, and customer management.

• Customizability: Allows for building custom apps and visualizations without coding.

Drawbacks:

• User Limitations: The free version is capped at two users, and it has limited data backup and mass emailing.

• Feature Limitations: Some advanced features require upgrading to paid plans.

Pricing: 

• Free forever plan for up to 2 users.

• Plus is $29/user/month, billed annually.

• Professional is $49/user/month, billed annually.

• Enterprise is $99/user/month, billed annually.

• A 14-day free trial is available for the Plus and Professional plans. 

Visit site
^{Go to Insightly’s official website}

Apptivo

Why We Chose It:

What sets Apptivo apart is its extensive suite of business apps and integrations that extend beyond traditional CRM functionalities. These apps allow users to customize and enhance their CRM experience, making it versatile and adaptable to various business needs.

Apptivo excels in contact and lead management, offering a structured system for tracking leads, managing customer interactions, and overseeing deals through the sales pipeline. This is coupled with a powerful document management system, allowing users to store and manage documents seamlessly within the CRM platform.

To top it off, Apptivo CRM offers multilingual support, enabling companies to operate in different regions and serve customers worldwide.

Benefits:

• Customizable Solutions: Focuses on customizability, offering a free version for up to three users.

• Contact Management: Simplifies importing data from emails and websites for efficient lead management.

• Integration: Integrates with CRM, project management, and other apps for seamless operations.

Drawbacks:

• Limited Marketing Tools: The free version lacks marketing features and third-party integrations.

• User Interface: While functional, the UI may not be the most intuitive for all users.

Pricing:

• Apptivo offers a 30-day free trial for each plan.

• Lite plan is $15/user/month, billed annually.

• Premium plan is $25/user/month, billed annually.

• Ultimate plan is $40/user/month, billed annually.

• Enterprise plan pricing is available upon request.

Visit site
^{Go to Apptivo’s official website}

SuiteCRM

Why We Chose It:

What sets SuiteCRM apart is its commitment to providing businesses with complete control over their CRM system, enabling extensive customization and flexibility.

The CRM excels in contact and lead management, offering a structured system for tracking leads and managing customer interactions. Its robust workflow automation capabilities also stand out, enabling businesses to automate repetitive tasks, saving time, and enhancing overall efficiency.

One unique feature of SuiteCRM is its open-source and community-driven model. This means businesses have the freedom to adapt, extend, and customize the CRM to meet their specific needs. Also, its supportive community provides valuable resources and plugins for further customization and improvement.

Benefits:

• Open Source: Offers a free, open-source CRM solution with sales, service, and marketing functions, providing flexibility and customization options.

• Customization: Allows for extensive customization and add-ons, ensuring tailored solutions for specific business needs.

• Compatibility: Works on various operating systems, providing flexibility and accessibility for users.

Drawbacks:

• Community Support: Helpdesk support relies on community forums, which may result in slower responses and limited assistance.

• Limited Features: The free version lacks some integrations and features found in paid versions, potentially restricting functionality for users with advanced needs.

Pricing for SuiteCRM:

• Pure SuiteCRM is an open-source CRM, meaning it is completely free. 

• A 30-day free trial is available for all SuiteCRM: OnDemand hosted solution plans.

Visit site
^{Go to Suite CRM’s official website}

Agile CRM

Why We Chose It:

AgileCRM is a compelling choice for companies and is frequently featured on top free CRM lists due to its unique approach to marketing automation. While it offers robust contact and lead management, AgileCRM stands out for its integrated email marketing and marketing automation tools. 

It provides a landing page builder, allowing users to create custom landing pages for marketing campaigns directly within the CRM.

We find it very interesting that AgileCRM focuses on gamification to boost team motivation and engagement. This gamified approach encourages users to achieve sales goals and enhances productivity through friendly competition.

Benefits:

• All-In-One Platform: Offers project supervision, contact management, and support features in one solution, ensuring comprehensive business management.

• Telephony Integration: Integrates with RingCentral and Twilio, enhancing telephony capabilities and ensuring organized communication tracking.

• Appointment Automation: Streamlines scheduling and follow-ups with automated appointment reminders, enhancing efficiency and productivity.

Drawbacks:

• Pricing Structure: The significant price jump from free to paid plans may pose financial challenges for scaling businesses, potentially limiting adoption and scalability.

• Limited Customization: Customization options may be limited for users with specific business needs, potentially restricting tailored solutions.

Pricing: 

• Free version available for up to 10 users.

• The starter version is $8.99/month.

• The regular version is $29.99/month.

• Enterprise version is $47.99/month.

Visit site
^{Go to Agile CRM’s official website}

Airtable

Why We Chose It:

Okay, why would we put a database tool on the list of CRMs? Well, because we found that Airtable can indeed be used for efficient customer relationship management.

First, Airtable excels in data organization, offering a structured and flexible system for managing contacts and leads. Also, it stands out with its collaborative features, making it a versatile platform for teams to manage and interact with customer data collectively.

One unique feature of Airtable is its ability to integrate with various applications and services using Zapier, allowing users to extend its functionality in myriad ways and ensuring adaptability to different business requirements.

Benefits: 

• Flexible Workbooks: Offers unlimited "bases" with flexible spreadsheets, allowing users to organize and link data from different sets effortlessly.

• Creative Personalization: Enables users to customize fields with various data types, attachments, and links, fostering creativity and personalization.

• Collaboration Platform: It provides a collaborative platform suitable for teams needing a mix of analytic, organizational, and communication features.

Drawbacks:

• Limited CRM Features: Lacks extensive CRM functionalities, making it unsuitable for businesses requiring advanced sales and marketing tools.

• Complex Processes: May struggle with complex workflows and task management, limiting Airtable’s suitability for businesses with intricate operations.

Pricing:

• The free version is available for up to five editors and has basic features.

• The team plan is $20/seat/month, billed annually.

• Business plan is $45/seat/month, billed annually.

• Enterprise plan pricing is available upon request.

Visit site
^{Go to Airtable’s official website}

Flowlu

Why We Chose It:

If you’re looking for a tool with everything you need for business management, we recommend getting Flowlu.

Flowlu goes beyond standard CRM functionalities to offer integrated project management, financial tools, and team collaboration, making it a versatile and all-in-one platform for businesses.

Flowlu excels in contact and lead management, offering a structured system for tracking leads and managing customer interactions. One unique aspect of Flowlu is its strong focus on team collaboration.

What sets this tool apart is its financial management features, including invoicing, expense tracking, and financial reports. These enable businesses to manage their finances efficiently within the same platform.

Benefits:

• Project Management: It pffers comprehensive project management features, including expense tracking, revenue management, and Agile Scrum capabilities.

• Invoicing Efficiency: Streamlines invoicing processes with personalized invoices and CRM data integration, improving billing accuracy and efficiency.

• Agile Scrum Component: Facilitates Agile Scrum strategies like sprints through visual task management boards, enhancing project organization and efficiency.

Drawbacks:

• Task Filtering Complexity: The task filtering function may lack intuitiveness, potentially causing confusion and inefficiencies for users.

• Lightweight Financial Reporting: Financial reporting features may not be robust enough for businesses with complex financial management needs, limiting its utility for such users.

Pricing:

• Free for up to two users and with 2GB of storage. 

• The team plan is $29/month for eight users, billed annually.

• The business plan is $59/month for 16 users, billed annually.

• The professional plan is $119/month for 25 users, billed annually.

• The enterprise plan is $199/month for unlimited users, billed annually.

Visit site
^{Go to Flowlu’s official website}

What is the Best Free CRM for Me? Key Takeaways

To effectively choose the right free CRM for your business, start by clearly writing down your specific needs, such as essential features and integration capabilities. If your team is not experienced with CRMs, prioritize finding one that offers an intuitive user experience. This will allow for easy adoption and customization of your existing processes.

Since this article is all about free CRMs or CRMs that offer a free trial, you can take advantage of each one on our list and see how it handles your daily operations. However, we recommend you narrow down your list to a few options. Testing all of these CRMs will probably take weeks.

Lastly, incorporate feedback from your team to ensure the chosen solution meets both user expectations and business requirements. This approach will help you choose a CRM that not only fits your current needs but also that your team is comfortable using.

Free CRM Frequently Asked Questions (FAQs)

Does Google Have a Free CRM?

Google doesn’t have a standalone free CRM, but you can integrate Google Workspace (formerly G Suite) with third-party CRM tools that offer integration with Google services. For example, you can use Google Contacts, Google Sheets, and Google Calendar alongside CRM tools like HubSpot CRM or Zoho CRM.

Is CRM Free to Use?

Yes, there are plenty of CRMs that are free to use. Popular platforms such as HubSpot, ZohoCRM, and Bitrix offer free forever plans. However, these plans often come with certain limitations. Some limit the number of users while others provide only basic functionalities.

Is Zoho CRM Really Free?

Zoho CRM offers a free version with basic CRM features, including contact and lead management, document sharing, and basic reports. However, the free plan has some limitations. For example, the plan supports only three users and lacks advanced functionalities such as sales forecasting and Zia, Zoho’s AI companion.

Is There a Free CRM for Small Business?

Small businesses can sign up for completely free CRMs such as HubSpot, Zoho CRM, Bitrix24, and Freshsales, among many others. Their free plans offer contact and lead management, email tracking, task scheduling, basic reporting, collaboration tools, email marketing, etc.

However, they may have limitations compared to their paid counterparts. As your business grows, you can evaluate whether to upgrade to a paid plan that offers more advanced functionalities.