Newsletters

Let the War on HMRC’s $2.7B CRM Contract Begin

This week on Funnel Frontier: UK’s biggest, decade-long CRM contract is up for grabs and Salesforce, Microsoft & friends want it.

Agentforce Glow-Up We’ve All Been Waiting for Is Finally Here

This week on Funnel Frontier: Salesforce rolled out two big updates that turned Agentforce from a hype machine to a functioning ecosystem. Plus, voice routing joins the party.

Zendesk’s CEO Says AI Is Already More Reliable Than Humans

This week on Funnel Frontier: Zendesk’s CEO claims AI already beats humans in accuracy. And, he has the pricing model that proves it.

ServiceNow Grabs Nine $1M CRM Deals, Eyes Market Takeover

This week on Funnel Frontier: 9 CRM megadeals in just Q1?! ServiceNow’s gunning straight for Salesforce’s turf and planning a takeover.

Gong CRM Says AI Agents Suck & Drops 15 of Its Own

This week on Funnel Frontier: Gong CRM just called out the whole AI industry and quietly built an AI sales team while no one was watching.

HubSpot’s Building the AI Army for SMBs

This week on Funnel Frontier: Breeze Agents, 200+ new tools, and a no-code AI platform made for small teams with limited budgets.

Your Support System Is a Leaky Boat—and Big Tech Just Proved It

This week on Funnel Frontier: Twilio and Samsung just gave us a masterclass in how not to protect customer data—Twilio with 848K records exposed, Samsung with 270K.

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Zendesk Is Not Just a CRM Anymore

This week on Funnel Frontier: Introducing Zendesk’s new CCaaS platform, agentic AI hub, and employee service suite.

Have You Heard of Sprinklr’s “Project Bear Hug”?

This week on Funnel Frontier: It stands for 500 layoffs, zero SMB love, and a whole lotta enterprise bundling. Are we looking at a new SaaS trend?