Newsletters

Salesforce CEO Marc Benioff Roasts Microsoft & Copilot. Again.

This week on Funnel Frontier: This time, it’s personal. Benioff isn’t stirring the pot, he’s torching it by calling Copilot ‘repackaged ChatGPT.’

This AI Gets Your Customers Better Than You Ever Will

This week on Funnel Frontier: Think your customers aren’t rolling their eyes at your service? Here’s an AI that can actually help with that.

Ready to Take Microsoft’s AI Agents for a Spin? Here’s How.

This week on Funnel Frontier: Microsoft's AI agents are practical, efficient, and fully automated. Here's how you can try them out.

This AI Newcomer Already Offers What Big Players Can’t

This week on Funnel Frontier: A new AI contender just entered the scene—and it’s already challenging the industry titans.

Shopify Snags Big Salesforce Clients, Salesforce Claps Back Hard

This week on Funnel Frontier: hopify brags about poaching major clients from Salesforce and Salesforce can’t resist snapping back. AI shifts cause layoffs at Freshworks & Avaya; Afiniti’s $580M debt leads to bankruptcy.

Salesforce & Microsoft Release Next-Gen AI Agents the Same Week?!

This week on Funnel Frontier: Two giants clash again. Agentforce is here and so are Microsoft’s AI Agents. Here's what they can really do.

100k Call Agents to Lose Jobs in 2025 Thanks to AI

This week on Funnel Frontier: GenAI’s efficiency on routine queries could sharply reduce the demand for human agents, potentially displacing 100k contact center agents in 2025, according to Forrester.

A Teen Just Hacked Zendesk—Should You Be Worried?

This week on Funnel Frontier: A 15-year-old ethical hacker exposes a major Zendesk flaw, accessing sensitive data. SAP’s Joule AI agents step up to automate business tasks across departments.

Who Knew Zoom’s AI Would Be the CX Gamechanger of All the Tools?

This week on Funnel Frontier: Zoom is no longer just a platform for video calls, thanks to the Virtual Agent—aka your AI sidekick—who handles customer queries without bothering humans. Out of all the tools out there, Zoom's AI is the game-changer for CX.