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This week on Funnel Frontier: hopify brags about poaching major clients from Salesforce and Salesforce can’t resist snapping back. AI shifts cause layoffs at Freshworks & Avaya; Afiniti’s $580M debt leads to bankruptcy.

This week on Funnel Frontier: Two giants clash again. Agentforce is here and so are Microsoft’s AI Agents. Here's what they can really do.

This week on Funnel Frontier: GenAI’s efficiency on routine queries could sharply reduce the demand for human agents, potentially displacing 100k contact center agents in 2025, according to Forrester.

This week on Funnel Frontier: A 15-year-old ethical hacker exposes a major Zendesk flaw, accessing sensitive data. SAP’s Joule AI agents step up to automate business tasks across departments.

This week on Funnel Frontier: Zoom is no longer just a platform for video calls, thanks to the Virtual Agent—aka your AI sidekick—who handles customer queries without bothering humans. Out of all the tools out there, Zoom's AI is the game-changer for CX.

This week on Funnel Frontier: Apparently, we should get ready for automation capability that the world has never seen. Expect personalized AI models, supercharged data processing, and even AI-powered avatars.

E-signatures, AI follow-ups, and digital business cards. Sales pros, it's time to embrace a new era! Plus— since your CRM is only as good as the data you feed it, here are a few savvy moves to avoid the bad data black hole.

This week on Funnel Frontier: Funnel Frontier brings you all the juiciest highlights from Dreamforce 2024—from Benioff’s bold jabs at Microsoft to groundbreaking AI updates.