Newsletters

HubSpot’s Building the AI Army for SMBs

This week on Funnel Frontier: Breeze Agents, 200+ new tools, and a no-code AI platform made for small teams with limited budgets.

Your Support System Is a Leaky Boat—and Big Tech Just Proved It

This week on Funnel Frontier: Twilio and Samsung just gave us a masterclass in how not to protect customer data—Twilio with 848K records exposed, Samsung with 270K.

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Zendesk Is Not Just a CRM Anymore

This week on Funnel Frontier: Introducing Zendesk’s new CCaaS platform, agentic AI hub, and employee service suite.

Have You Heard of Sprinklr’s “Project Bear Hug”?

This week on Funnel Frontier: It stands for 500 layoffs, zero SMB love, and a whole lotta enterprise bundling. Are we looking at a new SaaS trend?

ServiceNow Deployed an AI Army, So Salesforce Invaded ITSM

This week on Funnel Frontier: ServiceNow just dropped thousands of AI agents. Salesforce’s move? Invade its turf.

Running a Business on Facebook or Instagram? Meet Your New AI Customer Rep.

This week on Funnel Frontier: SMBs, this one’s for you. A free AI agent for Facebook and Instagram just dropped. Here’s how it will handle customer chats, FAQs, and even purchases.

 

Did We Just Get the First CRM Actually Built for B2C?

This week on Funnel Frontier: No more piecing together 16 disconnected tools. The first CRM for consumer brands is here.

RingCentral’s AI Just Picked Up the Phone. Literally.

This week on Funnel Frontier: Meet RingCentral’s AI Receptionist. If you’re picturing a robot in a headset, taking calls at a tiny desk— you’re close. 

Wait… Google’s AI Can Answer Your Phone Now?

This week on Funnel Frontier: The AI chatbot will take calls for you, hold full conversations, and even handle spam callers.