Newsletters

Zendesk and AWS Just Teamed Up to Fix Your Frankenstack

This week on Funnel Frontier: Zendesk + AWS just ended the era of messy contact centers by bringing voice, chat, and AI in one system.

Observability–the New Must-Have Feature for Your AI Agents?

This week on Funnel Frontier: Salesforce’s new observability tools that show you why your agents act the way they do and how to keep them in line.

ChatGPT Is Running Retail Now and Choosing What Sells

This week on Funnel Frontier: Consumers aren’t picking brands and products anymore. AI is. Here’s how to make sure it picks you.

This CRM Gap Is Costing You Deals and Dollars

This week on Funnel Frontier: You’re losing data (and deals) when reps go mobile. Here’s how to stop the bleed.

Here’s How to Win Holiday Shoppers With Your CRM

This week on Funnel Frontier: Too early for a holiday CRM guide? Tell that to the shoppers who already started, and the AI helping them.

Dreamforce 2025 Had Fireworks, Robots, and a CEO Under Fire

This week on Funnel Frontier: Agentforce took center stage, but the Q&A session had Benioff sweating under the spotlights.

Did Salesforce Just Launch Its ServiceNow Killer?!

This week on Funnel Frontier: Salesforce's Agentforce IT Service is here and it’s taking direct aim at ServiceNow’s turf.

AI Won't Take Your Job, but You Might Get Fired Anyway.

This week on Funnel Frontier: New trend alert: you won’t be replaced by AI. Just fired for not knowing how to use it.

After FBI Alerts, Salesforce Turns to CrowdStrike for Cover

This week on Funnel Frontier: Phishing surged, the FBI warned & Salesforce responded by arming its stack with CrowdStrike to guard AI bots, data & workflows.