Newsletters

Zendesk’s CEO Says AI Is Already More Reliable Than Humans

This week on Funnel Frontier: Zendesk’s CEO claims AI already beats humans in accuracy. And, he has the pricing model that proves it.

ServiceNow Grabs Nine $1M CRM Deals, Eyes Market Takeover

This week on Funnel Frontier: 9 CRM megadeals in just Q1?! ServiceNow’s gunning straight for Salesforce’s turf and planning a takeover.

Gong CRM Says AI Agents Suck & Drops 15 of Its Own

This week on Funnel Frontier: Gong CRM just called out the whole AI industry and quietly built an AI sales team while no one was watching.

HubSpot’s Building the AI Army for SMBs

This week on Funnel Frontier: Breeze Agents, 200+ new tools, and a no-code AI platform made for small teams with limited budgets.

Your Support System Is a Leaky Boat—and Big Tech Just Proved It

This week on Funnel Frontier: Twilio and Samsung just gave us a masterclass in how not to protect customer data—Twilio with 848K records exposed, Samsung with 270K.

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Zendesk Is Not Just a CRM Anymore

This week on Funnel Frontier: Introducing Zendesk’s new CCaaS platform, agentic AI hub, and employee service suite.

Have You Heard of Sprinklr’s “Project Bear Hug”?

This week on Funnel Frontier: It stands for 500 layoffs, zero SMB love, and a whole lotta enterprise bundling. Are we looking at a new SaaS trend?

ServiceNow Deployed an AI Army, So Salesforce Invaded ITSM

This week on Funnel Frontier: ServiceNow just dropped thousands of AI agents. Salesforce’s move? Invade its turf.

Running a Business on Facebook or Instagram? Meet Your New AI Customer Rep.

This week on Funnel Frontier: SMBs, this one’s for you. A free AI agent for Facebook and Instagram just dropped. Here’s how it will handle customer chats, FAQs, and even purchases.