Newsletters

Pega Just Cracked Self-Service With Bots That Actually Work

This week on Funnel Frontier: Pega just exposed every vendor’s bluff with self-service bots that do what everyone else just promised.

CRM Is Dead? Long Live Agentic AI.

This week on Funnel Frontier: ServiceNow CEO says traditional CRM is going extinct. Should Salesforce be scared?

Let the War on HMRC’s $2.7B CRM Contract Begin

This week on Funnel Frontier: UK’s biggest, decade-long CRM contract is up for grabs and Salesforce, Microsoft & friends want it.

Agentforce Glow-Up We’ve All Been Waiting for Is Finally Here

This week on Funnel Frontier: Salesforce rolled out two big updates that turned Agentforce from a hype machine to a functioning ecosystem. Plus, voice routing joins the party.

Zendesk’s CEO Says AI Is Already More Reliable Than Humans

This week on Funnel Frontier: Zendesk’s CEO claims AI already beats humans in accuracy. And, he has the pricing model that proves it.

ServiceNow Grabs Nine $1M CRM Deals, Eyes Market Takeover

This week on Funnel Frontier: 9 CRM megadeals in just Q1?! ServiceNow’s gunning straight for Salesforce’s turf and planning a takeover.

Gong CRM Says AI Agents Suck & Drops 15 of Its Own

This week on Funnel Frontier: Gong CRM just called out the whole AI industry and quietly built an AI sales team while no one was watching.

HubSpot’s Building the AI Army for SMBs

This week on Funnel Frontier: Breeze Agents, 200+ new tools, and a no-code AI platform made for small teams with limited budgets.

Your Support System Is a Leaky Boat—and Big Tech Just Proved It

This week on Funnel Frontier: Twilio and Samsung just gave us a masterclass in how not to protect customer data—Twilio with 848K records exposed, Samsung with 270K.

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