Newsletters

Salesforce’s Next Move? Taking ITSM From ServiceNow

This week on Funnel Frontier: Salesforce is gunning for ITSM turf. And it’s smuggling the whole thing in through Slack.

ServiceNow Teases Full-Stack CRM Domination

This week on Funnel Frontier: From Genesys to Zoom to a marketing stack tease—ServiceNow's CRM takeover is in motion.

Google & Salesforce Just Got Hit by a Cyberattack

This week on Funnel Frontier: Hackers breached Google’s Salesforce data with just a phone call and a fake Data Loader.

Pega Just Cracked Self-Service With Bots That Actually Work

This week on Funnel Frontier: Pega just exposed every vendor’s bluff with self-service bots that do what everyone else just promised.

CRM Is Dead? Long Live Agentic AI.

This week on Funnel Frontier: ServiceNow CEO says traditional CRM is going extinct. Should Salesforce be scared?

Let the War on HMRC’s $2.7B CRM Contract Begin

This week on Funnel Frontier: UK’s biggest, decade-long CRM contract is up for grabs and Salesforce, Microsoft & friends want it.

Agentforce Glow-Up We’ve All Been Waiting for Is Finally Here

This week on Funnel Frontier: Salesforce rolled out two big updates that turned Agentforce from a hype machine to a functioning ecosystem. Plus, voice routing joins the party.

Zendesk’s CEO Says AI Is Already More Reliable Than Humans

This week on Funnel Frontier: Zendesk’s CEO claims AI already beats humans in accuracy. And, he has the pricing model that proves it.

ServiceNow Grabs Nine $1M CRM Deals, Eyes Market Takeover

This week on Funnel Frontier: 9 CRM megadeals in just Q1?! ServiceNow’s gunning straight for Salesforce’s turf and planning a takeover.