Newsletters

AI Won't Take Your Job, but You Might Get Fired Anyway.

This week on Funnel Frontier: New trend alert: you won’t be replaced by AI. Just fired for not knowing how to use it.

After FBI Alerts, Salesforce Turns to CrowdStrike for Cover

This week on Funnel Frontier: Phishing surged, the FBI warned & Salesforce responded by arming its stack with CrowdStrike to guard AI bots, data & workflows.

FBI Issues a Warning to All Salesforce Users!

This week on Funnel Frontier: FBI confirms Salesforce users are being targeted by cybercriminals. Here's what you need to know.

Still Measuring Tickets Like It’s 2012? Zendesk Says Grow Up

This week on Funnel Frontier: Low handle time? Cute. Zendesk claims AHT is irrelevant and resolution is the only metric that matters in 2025.

Salesforce’s Next Move? Taking ITSM From ServiceNow

This week on Funnel Frontier: Salesforce is gunning for ITSM turf. And it’s smuggling the whole thing in through Slack.

ServiceNow Teases Full-Stack CRM Domination

This week on Funnel Frontier: From Genesys to Zoom to a marketing stack tease—ServiceNow's CRM takeover is in motion.

Google & Salesforce Just Got Hit by a Cyberattack

This week on Funnel Frontier: Hackers breached Google’s Salesforce data with just a phone call and a fake Data Loader.

Pega Just Cracked Self-Service With Bots That Actually Work

This week on Funnel Frontier: Pega just exposed every vendor’s bluff with self-service bots that do what everyone else just promised.

CRM Is Dead? Long Live Agentic AI.

This week on Funnel Frontier: ServiceNow CEO says traditional CRM is going extinct. Should Salesforce be scared?