Streak CRM Review: Pricing, Pros & Cons of Streak for Gmail Chrome Extension
You’ve been meaning to upgrade your sales game with a CRM, but you still want to spend most of your working hours inside Gmail? Fret no more thanks to Streak CRM, the pipeline management tool that lives inside Google’s email platform.
This Streak CRM review will cover the pricing plans, the various features, and the pros and cons of this light but handy customer relationship management solution which was built specifically as a Gmail Chrome extension.
Streak CRM review 2022: Is Streak CRM any good?
As far as any Gmail CRM software goes, you want to know, is Streak CRM any good? Before we get ahead of ourselves, we’ll just quickly say that Yes, Streak is quite good. As a CRM solution, it’s proven quite nifty for many business types and industries, among them are real estate, fundraising, as well as internally for many departments like sales, customer support and even human resources (HR). Now, on to the review.
Streak pricing plans (If this product has pricing plans. Delete if not applicable)
First of all, how much does Streak cost? Let’s take at Streak CRM pricing:
Streak CRM plan
Streak free version
$19 /user /month
$15 /user /month
$59 /user /month
$49 /user /month
$159 /user /month
$129 /user /month
Are there any Streak CRM coupon codes or promo discount vouchers?
As is clear from the pricing table, there is a 20% discount when you pay upfront for a whole year. As for other discounts like vouchers or coupon codes, you may search the web to obtain these from third parties. They can range from 20% off to 60% off, but these deals are always changing.
What is Streak for Gmail?
Streak CRM is a customer relationship management software that is meant to work inside your Gmail and with other Google Workplace (formerly G Suite) apps. It’s an ideal CRM for freelancers, startups and small businesses, especially as there is a free plan and a solo version that is quite affordable. Streak CRM has many useful CRM features and other functionalities which we will be covering in detail here. As far as CRM solutions go, if you are a Gmail user, this is a great tool to streamline the business process.
How to use Streak CRM for Gmail
Streak is one of those CRM platforms that score relatively well when it comes to ease of use. That being said, it is a good idea to go through the few but simple steps when it comes to setting up Streak and using it as a CRM tool nestled in your Gmail inbox.
1. Install the Streak CRM add on for Gmail
Streak CRM is an extension. This means you need to download the extension from sites like the Chrome Web Store or the Mac App Store.
Streak add on Chrome
To install Streak on Chrome, visit the Chrome Web Store. Search for Streak CRM, and when you find the Chrome extension, click on the option which says “add to Chrome.” Once that is done, you’ll see the Streak symbol inside your Google apps.
Streak Safari extension
Similar to using Streak CRM with Chrome, to install this plugin with Safari, first visit the Mac App Store. Once you search for the Streak plugin there, click on “get” and then open the file once it has downloaded. Then you’ll have the Streak extension inside your Google apps on Safari.
2. Customize your sales pipeline
Streak looks like a simple spreadsheet, but in fact it is much more. The spreadsheet represents your deal flow stages, for example: new lead, deal in progress, sale won or lost. But, to get the most out of this pipeline, you can easily customize your fields and columns.
3. Build workflow automations
Once you’ve customized your pipelines, or even used some of the pipeline templates provided by Streak, you can begin setting up automated workflows. These will take over simple tasks, like moving a lead forward through the sales process after certain events are triggered.
Streak free vs paid: what’s the difference?
Whenever a CRM software has both paid plans and free versions, you’ve got to wonder, what’s the difference? And should I be paying when I can use a free version?
The free Streak CRM plan gets you basic CRM features, like 500 contacts (“boxes”), 50 mail merges, and email tracking and snippets. The core CRM tools include meeting notes, call logs and file attachments. There are no shared pipelines in the free plan, which makes this less than ideal for teams.
When you look at the paid versions, you see right away that the Solo plan gets you 5,000 contacts and 800 mail merges per day. You also get email support from Streak.
At the more premium levels, like the Pro level, you get even more features. There are unlimited boxes (their term for contacts or other CRM data which moves through the pipeline), and 1,500 mail merges per day. You also get team email sharing, basic permissions, and finally, a standard API. The enterprise plan gets you a webhook API and priority customer support from Streak.
Streak CRM for Gmail features list
The main features of Streak CRM are:
Streak mail merge
Streak task management
Streak asset management
Streak thread splitter
Streak send later
Streak project management
Streak business development
1. Streak inbox
The Streak inbox lives inside your Gmail, but it is capable of so much more than typical Google email features. Contact info from email threads can be automatically sorted into CRM data. What’s more, you can also use this as a shared inbox among your team. There is also email tracking which notifies you when an email is opened. Other email power tools include email templates.
2. Streak mail merge
Mail merge is very useful for email marketing and even sales follow-ups. This tool allows you to send the same email simultaneously to many recipients. What’s more, this feature includes automatic follow-ups to make sure your mass emails get through.
3. Streak pipelines
With Streak, there are private pipelines as well as shared pipelines. You can use pipeline templates or customize your pipelines and share them across your team. They can be quite simple and colorful or contain lots of key data and fields.
4. Streak task management
Streak does task management in a tool they call “Upcoming.” This is a simple and straightforward way that Streak lets you organize all your upcoming tasks. It can be set to show you exactly what your daily tasks are, or what your highest priorities are on your to-do list.
5. Streak asset management
Steak CRM can also be a basic CMS, that is, a content management system. You can upload assets like content, documents, mock ups and proposals and attach them to certain projects. This is great for collaboration and for recycling old content for new purposes.
6. Streak thread splitter
Sometimes, Gmail might merge conversations that don’t really belong together. Streak has a thread splitter which helps you sort out those falsely fused email threads for better clarity. It’s also great if a sales team member has an email thread with one customer, and they have a separate support issue, you could split that email thread to another department.
7. Streak send later
Just because now is the time you feel your email writing is the best does not mean now is the time to send that email. With Streak CRM, you can plan and compose emails, and then schedule them to be sent at a later date and time. When you schedule emails, they will wait patiently in Gmail’s Draft folder. A snooze email function also exists, where you’ll get a notification before it sends.
9. Streak project management
Streak has a slew of project management features which are excellent for things like doing product development. It can be used across multiple teams to keep track of who is responsible for what tasks, and what kinds of deadlines everyone is working on.
9. Streak business development
Building and developing your business is about more than customers and sales. It’s about developing lasting partnerships. For this, Streak has some robust permissions features where managers and team leaders can give different access to various content and projects. It’s very useful when you need to invite people outside your team or organization to chime in on a project.
10. Streak integrations
Streak offers a standard API and a webhook API for developers to further customize their Streak experience. Otherwise, you can connect Streak to many other apps with Zapier, for example, social media ad platforms like Facebook lead ads, or other tools like Google Sheets.
Streak software pros and cons
So, is Streak among the best CRMs? To answer that, we need to unpack the pros and cons. Here are the advantages and disadvantages of Streak CRM:
Streak CRM advantages
The first clear benefit of Streak CRM is only applicable if you are already doing a lot of business and networking with Gmail. It is a seamless integration both visually and functionally.
Next, the Streak workflows are quite easy to set up but still powerful in their advantages. This really gives your organization and efficiency a competitive edge.
The email tools are loads of fun and amazingly productive. Among the top ones are mail merge, send later, snooze, thread splitter, and more: A huge pro for email marketing.
As mentioned earlier, Streak is strong when it comes to specific use cases and verticals. There are many great ways to use this CRM if you are in real estate, or running a fundraiser.
Streak CRM disadvantages
This is the obvious flipside to Streak’s main advantage for Gmail users: If you don’t use Gmail, this CRM software will be of little to no use for you. Streak is only for Google Workspace (formerly G Suite).
Streak does lack some other features you might expect with a more broad CRM solution. It lacks the tools for proper marketing campaigns that are not email based. And while it can be used to organize a customer support ticketing system, it’s far from the best CRM for the job.
Finally, the reporting in Streak is only available with the most expensive plans. As for more robust analytics and sales forecasting, you might need to shop elsewhere.
Streak CRM complaints & praise (info from real Streak reviews)
You don’t need to take our word for it, so here’s a summary of Streak CRM reviews culled from its users off the web.
Lots of Gmail users praise the ease and speed with which they can set up the Streak add-on. It takes a second and you are already up and running with it. Email tracking is always well rated among Streak users, as knowing when someone has opened an email is a great way to follow up and close that deal. Other positive Streak reviews online mention the iOS and Android mobile apps as very efficient and smooth.
When it comes to a negative Streak.com review summary, here’s what some less-satisfied users are saying: Clearly, some are unhappy that it does not work with other email systems like Hotmail, but they should have been better informed. Otherwise, many complaints are about the limitations of the free or solo plans, and how the best team collaboration features are still a bit pricey, for example, having shared pipelines and team email sharing.
Review of Streak support
Customer service for Streak depends on which pricing plan you subscribe to. There is, simply put, zero personal support if you are on the free plan, though there are help resources online as well as a YouTube channel. The Solo and Pro plans have email support, and many online reviews have complained that it can be slow to get a response. The Enterprise plan offers you priority support, but there are few reviewers who have this plan and can comment on Streak’s support.
Is Streak CRM worth it? Our conclusion
In brief, the Streak Chrome extension is totally worth it if the following describes your needs: you use Gmail, you work alone or have a small team, you only want basic CRM tools, and email is your main avenue of networking and selling.
Is Streak a legit company?
Streak is a fully legitimate company that makes a basic customer relationship management extension for Gmail and other Google apps. There’s a free version for those who are reluctant to become paying subscribers right off the bat, which should convince you this is legit software.
Is Streak safe to use?
Streak CRM for Gmail is very safe to use. For example, Streak does not use your personal information or your CRM data to trade or sell. It also deletes all data from its system once it is no longer being used by you in a project or product.
Does Streak work on iPhone?
Streak CRM works on iOS devices like iPhones (as well as Android phones). It gives you instant access to your pipelines inside your iPhone’s Gmail app. You can group emails and do email tracking, as well as other collaborative functions like sharing pipeline information across a team.