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When it comes to customer service, and especially IT support, a lot of you are probably asking yourselves, what is a help desk and what does a help desk do? This article will list most of the tools that help desks offer and then go over the advantages of using the best help desk system.

Not as shiny as gold nor as slick as oil, data is one hot commodity. But data is only as good as the way you structure it in a database and how you use that system to tease out data’s hidden patterns and insights.

Whether you want to unblock Netflix content from around the world, surf social media sites with total privacy, or do some torrenting here and there, you need to know how to use a VPN.

Help desk and service desk sure sound similar, don’t they? Well, there are some key differences between help desk vs service desk and this article is about to teach you what are they!

As the world of marketing and advertising continues to grow and change, so do the tools and software that professionals use to create and manage their campaigns. Want to stay ahead of the competitors?

In this article, we will talk about the different types of VPN protocols, as well as the different types of VPN in general. 

We’ll also break down some of the more overwhelming acronyms, from VPN to UDP to TLS and ISP. 

Help desks and service desks are similar but not exactly identical. This article has 14 best practices for help desks and service desks, with 8 for IT help desk best practices and 6 for service management, though many help desk practice tips also apply to service desks.

VPNs, they’re great for privacy, security, and bypassing censorship. But they have their faults too. Numerous users wonder why does VPN slow down internet speed?