What is CRM? A basic CRM meaning: it stands for customer relationship management. But how can the systems, platforms & application of this tech help a business?
All CRM Resources in One Place
Crm.org is an online resource for business growth
No longer a three lettered monster.
Your customer is your most valuable asset. Your Customer Relationship Management system comes in close second.
Marketing, sales, customer support and analytics- CRM software carries a lot of weight in its three letters but it doesn’t have to be boring.
Skip the dry seminar. Forget the confusing spreadsheets. Invest in the best CRM tools today.
Benefits of a CRM
Let CRMs do the work, so you can do the thinking.
CRM systems create efficiencies across your business. Automation lightens the load and streamlines tasks. Analytical and visualization tools make data make sense.
Seamless Internal Communications
The best crm systems help you improve communications externally and internally: streamline customer data for all, because isn’t every customer (and employee) worth it?
Better Marketing Campaigns
To sell your product means to know how to interact with your customer, that’s literally the definition of customer relationship management. Seriously, Google it.
Are you the cluttered desk-type? No worries. CRM tools sort it all out for you. All the information you need in one place. Your dusty Rolodex, layered post-it notes, and confusing spreadsheets can’t compete with that.
Better Customer Service
Access to the best CRM systems is good for you and great for your customers. Remember how we said the customer is your most valuable asset?
A happy customer is a loyal customer. Customer relationship management software sets you on the right path.
We love companies of all shapes and sizes. We decode CRM so you choose the right platform.
As you’ve probably gathered, there are a lot of CRM programs out there. We help you find the best CRM software for your business, your employees, and your customers.
Not all CRM systems do the same thing. There is no be-all, end-all best CRM per se. There’s a CRM platform out there for every human and generally speaking, their features are separated into three main categories.
Operational CRM software is the most common variety. It focuses on automating customer interactions and marketing processes, streamlining your work and generating leads, then converting them into customers and contacts.
When a customer fills out a contact form online or leaves a blog comment, it goes into an organized database. Operational CRM interprets this data and develops offers tailored to specific customers. Similarly, when someone gets in touch asking for information about a certain product, you can automatically start targeting more effectively with relevant ads.
The benefits of CRM products in this category are legion. Automation cuts down work. You retain customers and grow sales. Supported by data, business operations are coaxed towards their best practice.
So you’ve gathered up some data, but how do you deep dive into securing the true value of all those figures? Enter analytical CRM applications.
CRM analytics mine giant amounts of data and find meaningful patterns. Instead of trying to piece together scraps of information like some overzealous detective, you can have everything interpreted automatically.
Analytical CRM tools are particularly useful when it comes to converting leads into customers. These are the CRM applications that predict shopping habits and determine how likely a person is to buy something again and again, lending a helping hand with future marketing decisions and financial forecasting.
It goes without saying, keeping customers satisfied is all about communication. Collaborative CRM tools offer major assistance in this arena, and in communications throughout your business, from team members to external stakeholders like suppliers and distributors.
Some customers prefer contact via email; others rely on social media or maybe even the good old-fashioned telephone. It can be hard to keep track of who uses what. Collaborative CRM software lets you reach out through each channel automatically while making it easy to share lead information among team members so you can have consistent, knowledgeable customer service interactions.
In layman’s terms? Collaborative CRM tools offer an effortless customer satisfaction boost, preserving precious elbow grease for the truly human work.
CRM systems are there to help you out…
CRM systems for small businesses, large businesses, single-person jobs, there’s a (totally not boring) CRM platform for every human.