Michael Scheiner

Michael Scheiner is a writer, editor and marketing strategist with a strong focus on tech, business SaaS, media, consumer and entertainment industries. Some of his work can be found at CRM.org and Officevibe.

Michael’s expertise extends to analyzing trends and providing actionable insights, especially in the realm of CRM systems, where he offers a nuanced perspective on how these tools can be leveraged for business growth and customer engagement. 

Michael has a Master's degree from the University of Montreal. His personal interests include science fiction writing, language learning, and electronic music.

Michael's Latest Articles

Contact Relationship Management
Customer Service
Digital Tools
Phone Service

Best Call Center CRM Tools to Boost Customer Support in 2025

Looking for a CRM for call center? See our top 8 picks with built-in telephony, automation, and analytics to streamline support and delight customers.

Best Personal CRM Software in 2025 to Manage Your Network

Build real relationships that grow your career or business. Discover the best personal CRM tools in 2025 to organize contacts, remember follow-ups, and level up your networking without extra effort.

ERP vs CRM: Key Differences, Benefits, and When to Use Each

Learn the differences between ERP and CRM. See benefits, risks, and when to use each—or both—to keep sales growing and operations running smoothly.

Best Customer Service CRM: 8 Platforms to Boost Support in 2025

CRM for customer service isn’t just ticketing in 2025 . We review 8 tools that cut response times, boost collaboration, and help agents handle volume with ease.