Avidian Prophet CRM Review 2024: Features, Pricing, Uses, Pros & Cons

Come one, come all, to listen to this message passed on to you, dear reader, from the lofty heights of cloud-based business software. For today we speak of the one and only, Prophet CRM, to hear these truths. Lol.

In this Prophet CRM review, you are going to learn all about this software solution. We'll talk about the costs of Prophet, and then discuss the many ways it helps businesses with marketing, sales, and customer support. Then, we'll go over some user reviews.

Are you ready to receive this message with open arms and a trusting heart? Amen!

Avidian Prophet CRM Review 2024: Is Prophet CRM any good?

The answer to the question of whether Prophet CRM is good is a strong affirmative. In our Prophet CRM review, you’ll find it is a relatively affordable platform with intuitive interfaces. The interactive tools are designed to be easy to use and increase the number of your contacts and upsells.

While it is true that Prophet CRM is not too popular and may not appear on every list of the best CRM systems, this does not mean it does not deserve a spot at that table. Some things just take time, ya dig?

Prophet CRM pricing plans

First of all, how much is Prophet CRM? Let’s first review Prophet CRM prices:

How much does Prophet CRM cost for nonprofits?

There are no special deals for nonprofits.
 

Are there any Prophet CRM coupon codes or promo discount vouchers?

We scoured the web, but it seems there are no coupon codes or promotions for Prophet CRM.

Prophet CRM free vs paid: what’s the difference?

There is no free plan for Prophet CRM. The next best thing is that you can schedule a free demo.

Avidian Prophet CRM overview: what is Prophet CRM & what is Prophet CRM used for?

Prophet CRM is a customer relationship management software solution and a rising name among the contenders for the best CRM for Outlook. The Prophet software's suite of tools are used for organizing contact data, track email campaigns, sales pipeline automation, and document generation, to name a few purposes.

Prophet CRM features list 

The main features of Prophet CRM are:

• Contact management

• Microsoft Outlook embedding

• Analytics and reporting

• Documents

• Email features

• Sales automation

• Mobile app
   

1. Contact management

The foundation of all CRM software is contact management. In this regard, Prophet CRM offers a range of useful tools.

This CRM platform lets users organize all their contact and customer data in a neat database. You can customize many of the fields in the contact dashboard. It works like a spreadsheet, but better, and with more search and filter capabilities.

You and your sales team can use this CRM tool to track and monitor all the engagements you have with a contact. This includes conversations by email or telephone. There are also data points collected on events, like purchases, or customer support issues.

Finally, with Prophet CRM, there is the option to create groups out of your contacts. There is a solid amount of customization when creating groups based on your choice of metrics or attributes. This part of customer relationship management is ideal for improving the creation of new products, as well as for marketing efforts. 
 

2. Microsoft Outlook embedding

One of the key features included as part of Prophet CRM software is the embedding option with Microsoft Outlook. Many other CRMs have some integration with third-party email providers like Outlook. But few are as dedicated as Prophet CRM.

Being directly embedded within Outlook means a more streamlined experience using the integration between these two platforms. It automatically syncs up data points like calendar events and team contact lists.

Prophet makes it easy to use if you need to import native Outlook contacts and functions with extra data migration services.
 

3. Analytics and reporting

Data analytics normally comes in two varieties, and Prophet CRM handles both. These are real-time analytics as well as scheduled reports.

You got a great set of performance dashboards with Prophet. A glance at these can show you the health of your business processes like the sales pipeline or customer service complaints.

Then, you can use workflows to schedule reports automatically. You can customize what kind of metrics to apply to data collected over a set period of time. These reports can also compare the performance of individual reps or whole teams.

From there, reporting and analytics documents can be stored in Prophet as well as within Outlook. This way, actionable insights are accessible across the board.
 

4. Documents

Prophet CRM helps users to generate new documents with the help of automation easily. 

You can take advantage of well-designed templates offered by Prophet to create new documents according to Microsoft standards automatically. Automation can also help auto-full a lot of missing data. These templates are highly customizable.

Another nifty document generation feature here is the use of links. This allows the software users to add hyperlinks that lead directly to the stored documents for fast retrieval. 
 

5. Email features

When it comes to a robust set of email campaigns and email tracking tools, Prophet CRM software is a leading competitor in the field.

Efficiently create nice marketing emails with a good degree of personalization with Prophet. Then, easily run these through Outlook. 

Email tracking is a killer feature for guaranteeing the best results from your marketing campaigns and other email outreach. Prophet informs you when emails are opened or when links in emails are clicked on. You can also get subscription and unsubscribe rate data.

You can sync and link emails to other fields in your CRM database, like meetings, notes, and tasks. Finally, emails can be shared collaboratively among team members.
 

6. Sales automation

When doing a comparison of contact and sales management tools, one cannot ignore automation and workflows. Prophet leverages automation to enhance the sales pipeline process.

You can use this user-friendly system to automate tasks that will take place based on event triggers. Not only does this make for a more seamless pipeline experience, but it also frees up your team from doing repetitive tasks.

Any comprehensive sales and opportunity management app should also have automated reminders. Prophet can send these at every step of the pipeline.

Finally, sales pipeline tools include a group email function used through Outlook. 
 

7. Mobile app

It's super efficient to have all these amazing CRM and sales tools within a single handheld device. Prophet offers mobile apps for iOS and Android.

Run your CRM operation in real-time and on the go with these sleekly designed apps. This means you can create, edit, customize, and delete data on contacts and deals.

The mobile app is obviously very handy for team collaboration. You can send emails, make phone calls, and create meetings and appointments. There is even an embedded map feature. Prophet can also automatically log all your calls made within the app.

Finally, you can use Prophet CRM mobile app as a note-taking tool. Talk directly into it to dictate notes and ideas.

Prophet CRM pros and cons

Here are the advantages and disadvantages of Prophet CRM:

Prophet CRM advantages

• Fast learning curve - New users to Prophet are generally quite pleased with how speedy it is to master the software.

• Get custom - There are so many ways to customize and personalize the fields in your CRM database and other Prophet features.

• Track emails - Prophet software has some of the best tools to send and track emails based on open rates, click-through rates, and more.

• Let's integrate - If integrations are your thing, Prophet CRM has some good choices, like with ERP software or accounting tools to streamline quotes and invoices.
   

Prophet CRM disadvantages

• No freebies - Sadly, there is no free Prophet CRM plan, though many competitors do offer this. There is a free demo, though.

• Less Google friendly - As this is designed from the ground up to work with Microsoft Outlook, fans of Google, Gmail, and Drive will be nonplussed.

• Pricey automations - Features like instant email notifications and the sales pipeline automation suite are only available in the most expensive Prophet package.

Prophet CRM complaints & praise (Prophet CRM reviews from real customers)

Now to turn to online user reviews. Most reviews of Prophet CRM are positive. 

Your average reviewer is likely to be a big MS Outlook user, and they love how this system allows them to use both apps so swimmingly in sync. Extra points get awarded for tools like the email tracking feature.

Now, if we turn to negative Prophet CRM reviews, here are some issues that are sometimes raised. 

While people love the integration with Outlook, many users would love to see Prophet integrate with a wider variety of branded business SaaS. Using Zapier to integrate with third-party apps does not appear too popular.
 

Review of Prophet CRM support

Prophet CRM has many customer service options. There is an online FAQ and guide which also acts like Avidian Prophet CRM blog.

You can also submit a ticket to Prophet CRM for help with specific issues. Hours of operation are weekdays.

Finally, you can register for online training sessions.

Is Prophet CRM worth it? Our conclusion

If you still want a clear answer as to the question, "is Prophet CRM worth it?" then here it is: Yes, Prophet CRM is worth it. This app can bring value to your business process, for sure.

As for Prophet CRM alternatives, sure, some of these are tight competition for Prophet and are worth reading up on.

But if you are a big fan of Microsoft Outlook and want to add some extra CRM power to that email provider, then Prophet is a gift from the heavens above.
 

Our final Prophet CRM rating

3.8 out of 5 stars.