Nextiva Review 2024: Is Nextiva VOIP Service Worth It?

Date:Tuesday, January 9, 2024

In our latest Nextiva review, we dive deep into one of the prominent VoIP and business communication platforms on the market. 

Nextiva has been gathering attention, but does it live up to the hype? 

In this article, we'll explore Nextiva's standout features, discuss its pricing structure, and look at feedback from actual users. By the end of our review, we aim to give you a clear verdict on its offerings. 

Dive in with us to uncover the full picture of what Nextiva brings to the table!


Nextiva review 2024: Is Nextiva VoIP service any good?

In our comprehensive Nextiva review for 2024, after rigorous analysis, we've conclusively determined that Nextiva's VoIP phone software consistently stands out as a premier choice in the industry. It impressively offers a myriad of robust features, unparalleled reliability, and a track record of delivering excellent customer support to its users.

Over the years, Nextiva's VoIP service has consistently evolved to meet the dynamic demands of businesses. Their commitment to innovation has ensured they remain at the forefront of the VoIP market.

Several features make Nextiva stand out. Firstly, their Unified Communications platform integrates seamlessly with other business tools, providing an all-in-one communication hub for enterprises. Their cloud infrastructure guarantees high uptime, meaning businesses can rely on them for uninterrupted service.

Additionally, in a landscape where customer support can be hit-or-miss for many tech companies, Nextiva consistently receives praise for its attentive, responsive, and knowledgeable support team. This goes a long way in ensuring that businesses can navigate any challenges they face swiftly.

Given its strong performance and top-notch features, it's no wonder we've placed Nextiva on our list of best VoIP phone software.


Nextiva pricing plans

First of all, how much does Nextiva cost? Let’s first review Nextiva prices:

Nextiva plans

Monthly price*

Annual price*

2-year price*

3-year price*

Check current Nextiva price



















*pricing starts at

How much does Nextiva cost for nonprofits?

For nonprofit organizations, the cost of Nextiva is the same as it is for other businesses. While some software providers might offer discounts or special pricing tiers for nonprofit entities, Nextiva keeps its pricing consistent across the board, ensuring transparency and simplicity for all its users.

Are there any Nextiva coupon codes or promo discount vouchers?

We did the research, and it seems there are no Nextiva coupon codes or discount vouchers at this time.


Nextiva free vs paid: what’s the difference?

First, you should know that Nextiva doesn't have a free plan or trial. But you can get a free demo to see how it works.

The Essential tier by Nextiva serves as a fully customizable professional phone system. One of its main strengths is offering unlimited domestic calls across the U.S. and Canada. However, if you're looking to use SMS, you'll need to consider the Professional plan. Another drawback is its limited integrations. 

The Professional plan is a favorite for many because it's more complete. This plan embraces all phone and video features in the Essential tier, but it goes further by introducing mobile SMS and MMS capabilities. It offers advanced integrations with popular apps like HubSpot, Salesforce, SugarCRM, Zendesk, and Microsoft Dynamics 365.

The Enterprise plan is geared toward organizations that require support for several hundred members or more. A key highlight of this plan is the option for unlimited conference calls without restrictions on participant numbers. This plan also introduces features like call recording and single sign-on.


Nextiva overview: what is Nextiva & what is Nextiva used for?

Nextiva is a top cloud-based communication company best known for its VoIP services. It provides tools for businesses to improve their communications, enhance teamwork, and connect better with their customers, all while being cost-effective.

Nextiva gives businesses a cloud phone system, allowing calls over the internet, which can be cheaper and more adaptable than old-school landlines. It's more than just calling, though. It combines voice, video chats, and messaging into one platform, making team chats and meetings a breeze. 

Nextiva also works well with popular customer management systems, so companies can keep track of their customer calls and details more easily. Plus, with built-in data tools, businesses can check how well they're doing and where they can improve. 

And for customer service? Nextiva has features to help there, too. Whether it's handling customer calls efficiently or getting feedback through automated surveys, Nextiva has got it covered.


Nextiva features list

The main features of Nextiva are:

  • NextivaONE App

  • Text messaging

  • Auto attendant

  • Voicemail to email

  • Call queues

  • Unlimited calling

  • Conferencing

  • Nextiva mobile app

  • Collaboration

  • Call analytics

  • Integrations

  • Nextiva voice admin dashboard

NextivaONE App

NextivaONE is a desktop app you can get on platforms like macOS, Windows, Android, iOS, and even online. It sports a clean and modern design, which is no surprise since it's one of the newer additions to Nextiva's suite.

The moment you open NextivaONE, your recent interactions grab the spotlight. This includes calls, texts, and meetings. Do you want to categorize by communication type, specific contacts, or even a date? No problem. If you have unopened messages or missed calls, the 'Unread' button highlights them for you. 

Text messaging

With Nextiva, sending and receiving SMS texts from your business phone is a breeze, whether you're on a desktop or mobile — no need for extra services or third-party tools. Thanks to VoIP tech, you can easily text clients or potential customers directly from their main business line.

Partnering with reliable phone service providers ensures Nextiva's texts are delivered without a hitch. Your entire team can send and receive messages via the NextivaONE platform - mobile, web, or desktop.

Use it to send personalized texts, remind people about meetings, share job photos, or give order updates without making a call.

Auto attendant

Imagine having a virtual receptionist for your business, professionally answering calls and guiding callers with a menu. That's what Nextiva's auto attendant does. Set it up in under three minutes, and it'll handle call routing for you, even forwarding calls if you're away.

The best part? Setting it up with Nextiva is straightforward, and unlike many traditional phone systems, there's no added cost – it's included in each plan.

Voicemail to email

Essentially, this tool turns missed calls into actionable emails. Each time you get a voicemail, an email is sent with call details and an audio clip of the message. Plus, Nextiva's system can turn that voicemail into text, giving you a clear read of the caller's message.

Call queues

This VoIP functionality ensures all incoming calls are addressed by placing them in a waiting line when your team is engaged. Callers are entertained with on-hold tunes or essential announcements while they await their turn. And if the queue gets too lengthy? Redirect them to voicemail, offer a callback, or use an answering service. 

Unlimited calling

Nextiva's unlimited calling offers a noticeable advantage in the VoIP space. You get call clarity, options for CRM integrations, and the addition of toll-free numbers and video meetings. What stands out is the array of features presented at a competitive price, especially when compared to traditional phone systems.

With Nextiva's business phone system, you can call anywhere in the United States, Canada, and Puerto Rico at no additional charge. In addition to phone service, the plan provides many advanced features like custom caller ID, softphone access, virtual voicemail, and advanced call forwarding.

It doesn't matter how you call or where you call from. You can connect to your company's phone system with a home phone, SIP phone, or smartphone. It's all the same with Voice over IP.


Nextiva has a powerful conferencing feature. You can instantly host online meetings using their dedicated HD audio conferencing. This is particularly beneficial if all you have is a phone or internet connection. Nextiva offers the capability to include up to 200 participants in one session. 

The user experience is enhanced with the NextivaONE App, allowing participants to join conference calls with a single click. The sound quality is top-notch, too. However, it's worth noting that if you're looking for call recording features, they're exclusively available in the Enterprise plan.

Nextiva mobile app

Nextiva's mobile app is designed for both iOS and Android devices. This app brings together various communication methods, like calls and texts, making it easy to connect with customers on the go. Whether you're making calls, texting, or sharing files, you're doing it all from your Nextiva business number. 

Handy features include the ability to quickly pull in contacts from your phone, either all at once or selectively. One notable perk is that Nextiva's app eliminates the need for a desk phone. You can make, receive, and even transfer calls directly from your mobile. Plus, texting is enhanced with the option to send files and emojis, all from this singular app.


Nextiva places a strong emphasis on team collaboration with features like Rooms and Team Chats. Rooms allow teammates to come together for discussions and file sharing. Team Chat, quite self-explanatory, functions similarly to platforms like Slack. 

A standout aspect of Nextiva's collaboration tools is the threaded conversations. This feature organizes messages from various channels (voice, text, email) into one coherent view, something not found in competitors like RingCentral or 8x8. 

Other collaboration tools in Nextiva's suite include video meetings, integrated calendars, chat rooms, a shared document space, call previews, and a platform that supports multiple communication mediums, such as phone, SMS, chat, and email.

Call analytics

Nextiva's call analytics offers an in-depth look into call center performance. Users can access both real-time and past call data, going beyond just the number of calls. This feature helps in gauging performance through metrics like answered calls, missed calls, and talk time. 

A significant tool for boosting sales, it showcases top-performing sales reps and aids in improving overall team results. With the capability to generate custom reports, stakeholders can benefit from accurate, live KPIs. Some crucial call tracking metrics include inbound and total calls, toll-free, internal/external, international, voicemail, and calls in queue.


Nextiva offers integrations with a range of popular apps, from CRM to help desk tools. But the apps you can integrate depend on your service plan. The Professional plan lets you connect with major platforms like Salesforce, HubSpot, Zendesk, and Microsoft Dynamics. For more specialized integrations, like ServiceNow or Oracle Sales Cloud, you'd need to be on the Enterprise plan.

Nextiva voice admin dashboard

Nextiva's Voice Admin Dashboard simplifies setup and administration, and requires no technical expertise. The intuitive portal lets you quickly manage users, send out welcome emails, and even allows team members to configure their own profiles. 

A standout feature is the visual Call Flow Builder, which enables you to effortlessly direct incoming calls. The step-by-step pop-up guides make the setup process accessible to anyone, which reduces the need for constant admin intervention. By equipping your team to manage tasks independently, Nextiva streamlines operations and ensures administrators can focus on more pressing matters. 


Nextiva pros and cons

Here are the advantages and disadvantages of Nextiva:

Nextiva advantages

  • Power Set of Features: When you choose Nextiva, you're investing in an impressive range of features. Not only can you make unlimited calls within the U.S. and Canada, but you also receive your own local and toll-free number. Plus, you're not limited to just voice; engage in endless video calls and relish the peace of mind that comes with at least 1,500 toll-free minutes every month.

  • NextivaONE App's UI: Navigating the NextivaONE app is a breeze. Its user interface is carefully designed to be both visually appealing and user-friendly. Whether you're new to VoIP services or a seasoned user, this app ensures that your experience is smooth and hassle-free.

  • Ideal for Medium-sized Businesses: Are you running a medium-sized business? Nextiva has your back. It's specially tailored to meet the needs of businesses like yours, providing an optimal blend of powerful features without overwhelming you with unnecessary complexities.

  • Customizable Analytics Dashboards: With Nextiva, you're in control. You can personalize analytics dashboards and reports, which makes it easy to zero in on the data that matters most to you. These customizable tools give you the insights you need, streamlining your decision-making processes.

  • Superior Call Quality: With Nextiva, your calls come through loud and clear every time. Whether you're sealing a deal or connecting with a loved one, the platform ensures every word is heard.

  • VoIP Hardware Availability: It's not just about top-notch software with Nextiva. If you need VoIP hardware, they've got you covered. This ensures you get a complete communication package tailored to your needs without the hassle of sourcing hardware separately.

  • 99.999% Uptime: Downtime can cost businesses dearly, but with Nextiva's impressive 99.999% uptime, you're virtually always connected. It's reliability you can bank on, ensuring you're always ready to communicate, whether with clients, teams, or partners.

  • Service and Sales Tools: Nextiva provides a suite of tools designed to streamline your processes, boost efficiency, and improve customer engagement, setting you up for success.

Nextiva disadvantages

  • Locked Features in Enterprise Plan: If you're hoping to get the full suite of Nextiva's features, be prepared for a potential bump in the road. Some of the platform's key features, like call recording and several important integrations, are tucked away behind the Enterprise plan. This could mean digging deeper into your pockets if these features are non-negotiable for your operations.

  • Absence of AI Technology: In a world where AI-driven solutions like ChatGPT are revolutionizing businesses, you might find Nextiva lagging a bit. The absence of AI features, especially when the business world is pivoting rapidly towards more intelligent tools, can feel like a missed opportunity, potentially leaving you without some of the advanced capabilities that competitors might offer.

  • Not Suited for Smaller Enterprises: If you're a startup or a small business, Nextiva might not be your best match. The platform leans more towards the requirements of larger businesses. This might mean that while it offers a plethora of features, you could end up paying for more than what you genuinely need or find the interface too complex for your simpler needs.


Nextiva complaints & praise (Nextiva reviews from real customers)

Positive Nextiva phone system reviews

According to Nextiva customer reviews, the app is highly intuitive and user-friendly. Many applaud the platform's exceptional onboarding process, emphasizing personal attention and thorough guidance. Technologically, the voice-over IP system stands out for its clarity. 

Users also commend the platform's broad range of communication tools, which enhance work efficiency. Before Nextiva, many struggled with disjointed phone systems, but now, features like call forwarding and voicemail-to-email have transformed their productivity. 

With Nextiva, managers appreciate the comprehensive dashboard and reporting features for team management. The mobile app's versatility, allowing access both in and outside the office, proves invaluable, especially for businesses needing clear, uninterrupted voice communication.

Negative Nextiva Voip reviews

Several users voiced concerns regarding the setup process, mentioning it was more time-consuming than anticipated, often requiring multiple interactions with Nextiva's support. The NextOS Voice portal's administrative interface is another pain point, with users describing it as convoluted and not intuitive, particularly when trying to locate specific extensions or phone numbers. 

Limitations in the system's flexibility were highlighted, such as the inability to make certain changes without Nextiva's intervention. Waiting times for chat or phone support have occasionally been long. One Nextiva VoIP review mentioned sporadic technical glitches, like the mobile app's occasional malfunction.

Review of Nextiva support

Nextiva offers round-the-clock support to all its customers, regardless of their subscription tier. You can reach out for help through various channels: submitting a support ticket, initiating a chat, or dialing 800-285-7995. 

For routine queries about the setup or using the app, there's a handy quick links section. Additionally, the Nextiva blog is a valuable resource, featuring posts on leadership, productivity, sales and marketing, product enhancements, and more.


Is Nextiva worth it? Our conclusion

Our conclusion brings us to the main question: is Nextiva worth it? After diving deep into its features and assessing user feedback, the answer seems to lean towards yes! Especially if you're a medium-sized business looking for a comprehensive VoIP and collaboration tool.

Nextiva offers an impressive suite of features, ranging from call analytics to a user-friendly mobile app, all backed up by round-the-clock customer support.

However, as with all tools, while Nextiva stands out in numerous areas, it might not be the perfect solution for everyone.

Let's break it down for you!

Go with Nextiva if:

  • You're a medium-sized business seeking a feature-rich VoIP solution without excessive costs.

  • A seamless onboarding process is crucial for you.

  • Having access to top-tier customer support is vital.

  • You want a platform that covers both communication and collaboration needs.

You may want to reconsider if:

  • You're a small business or startup with minimal communication demands.

  • You're hunting for a platform that heavily incorporates AI technology.

Reflect on what you truly require in a VoIP and collaboration tool and your budget constraints. If Nextiva doesn't align perfectly with your needs, don't stress! There are great Nextiva alternatives available that could be the ideal match for your business. Happy exploring!

Our final Nextiva rating

4 out of 5


Nextiva FAQs

What do I do if Nextiva inc keeps calling?

If Nextiva Inc. keeps calling, first verify the legitimacy of the call. If unwanted, request to be removed from their contact list. Consider blocking the number and reporting it if it feels suspicious. Checking with Nextiva's official customer support can also provide clarity on the nature of the calls.

Is Nextiva legit?

Yes, Nextiva is a legitimate company best known for its VoIP and business communication suites. They offer services like voice, video, and chat communication for businesses. As with any service, it's essential to research and review user feedback to ensure it meets your specific needs.