Freshdesk vs HappyFox Comparison 2024: Which Is Better?

When considering some help desk and ticketing software solutions, you have options. Today, we’ll look at two strong contenders in this Freshdesk vs HappyFox comparison.

Some categories to look at include the ticketing tools, communication features, versions, and integrations. So read on to learn all about which platform reigns supreme when looking to offer the best customer service experience. 

What is the difference between Freshdesk and HappyFox?

The main difference between HappyFox and Freshdesk is that Freshdesk, made by Freshworks, is a full customer service platform to help with everything from simple issues to complicated problems. HappyFox, on the other hand, is more of a help desk platform for managing support tickets.

If you read Freshdesk review articles, you’ll notice that people like the look and feel of the platform's interface and find it easy enough to use. Freshdesk users are also quite pleased that there is a free version to try it out on, or to use for small teams.

Likewise, a Happyfox review will make similar claims about design and ease of use. However, as you’ll see, there is no Happyfox free plan, which many reviewers lament.

Freshdesk vs HappyFox comparison chart

This table lays out the main summary of our Freshdesk vs Happyfox comparison.

Freshdesk vs HappyFox Pricing

Freshdesk offers three paid plans. They are all per user per month billed annually, pr paid monthly at a slightly higher rate. The Growth plan costs $15 per user per month, the Pro plan is $49, and the Enterprise plan goes for $79, when billed annually.

Happyfox has four paid plans on offer. You can choose to pay on a monthly rate, annually, a 2-year savings plan, or a 3-year savings plan. The Mighty plan costs $29 per agent per month billed annually, the Fantastic plan is $49, the Enterprise plan is $60, and the Enterprise Plus plan costs $89.

Winner: Happyfox

With four options instead of three, Happyfox beats Freshdesk for pricing plans, although Freshdesk's cheapest plan is cheaper than Happyfox.
 

HappyFox vs Freshdesk Free versions

Freshdesk offers a free plan for users. Up top 10 customer support reps can use it. You get ticketing tools across email and social media, a knowledge base builder, basic analytics, team collaboration tools, and finally, 24/7 email support.  

Happyfox, on the other hand, does not offer a free version of its help desk platform. There are free trials, but we know that is not the same thing.

Winner: Freshdesk

This category is not difficult to decide. Freshdesk offers a free version of its customer support software, and Happyfox does not.
 

Knowledgebase and learning

Happyfox has some customer service options for its users to help themselves. This includes a self-service portal and a Happyfox university. 

Freshdesk offers a knowledge base and community forums on all their plans for self-service. That is all.

Winner: Happyfox

When it comes to learning, knowledge base, and self-service, Happyfox wins because of their self-service portal, which keeps customer data secure.
 

Customer support

For real customer service, Happyfox has migration assistance, a customizable support widget, and a customer success manager in the Enterprise Plus plan. For email support, the Mighty plan has 12 hours/day, weekday support, while the other plans have 24/7. 

For live chat, the Mighty has 8 hours/day, weekday support, Fantastic has 12 hours/day, weekday support, and the rest of the plans have 24/7.

For phone support, the Fantastic plan has 8 hours/day, weekday support, the Enterprise has 12 hours/day, weekday support, and Enterprise Plus has 24/7.

Freshdesk has 24/7 email support on all their plans, including the free plan. 24/5 phone support is not available on the free plan. Then, for chat support, only the Pro and Enterprise plan have access to that, which is 24/5.

Winner: Happyfox

You simply get more options for customer service with Happyfox than with Freshdesk, except that it is nice that the free Freshdesk plan has 24/7 email support, though it is not guaranteed you will always get a speedy reply.

HappyFox vs Freshdesk features & functionality

Now that we’re over the foundational stuff, here we will look at more specific customer support tools:

• Ease of use

• Ticket management

• Live chat

• Multichannel communication

• Workflows and automation

• Mobile, online and desktop version

• Integrations
   

Freshdesk or HappyFox for ease of use

Freshdesk is incredibly popular for being user-friendly. Anyone with a bit of software savvy can likely fire up this customer support platform and figure out all the major tools and features with minimal help and a speedy learning curve. The ticketing tools and agent productivity features are a good example of ease of use.

Happyfox has clearly also tried to aim for a high degree of ease of use, and they have achieved a fair amount of success in that category as well, especially with ticket management and some nice customer relationship management tools.

Winner: Freshdesk

This is a truly close category, and Happyfox deserves a consolation prize for user-friendliness here. But, in the end, we have to give the podium to Freshdesk for being easy to use.
 

HappyFox vs Freshdesk for ticket management

Happyfox has a lot of good tools for the ticketing system. There are unlimited mailboxes with email ticket threads for people to request help with issues, unlimited tickets, and ticket categories, too. 

You can customize a lot, like statuses, priorities, and ticket field customization. There is ticket tagging, email notifications, and even an SLA live timer to ensure speedy response times for a better customer experience.

Freshdesk ticket assignment features include email ticketing with automatic notifications. Tickets automatically merge or can be exported with ease. You can split or sort tickets and their notifications, watch tickets, and use time tracking. Tickets can also have annotated image attachments to help provide more context when you assign tickets.  

Winner: Freshdesk

Another tight race when it comes to ticketing, but we find that Freshdesk's suite of ticket management tools to help customers just edges past Happyfox for slightly higher quality features.
 

Live chat

When it comes to communication, live chat is a very common support channel. Freshdesk offers a live chat feature among other support channels like email, phone and social media. However, Freshdesk also has a sister app, made by Freshworks, called Freshchat, for more advanced live chat features.

Happyfox also has a separate tool called Happyfox Chat. This can be integrated with the foundational Happyfox system. You also get multichannel communication with Happyfox that includes live chat among email, phone, social media, and web forms.

Winner: Tie

It is hard to take Happyfox or Freshdesk above the other for the field of live chat, as well as for other forms of omnichannel communication, as both allow for some degree of chatting while also offering integrations to their service desk with more exclusive live chat functionality.
 

Multichannel communication

Chatting out of the way now, Happyfox lets users reach out, either for quick help, or to discuss more difficult issues, via many channels. There is email support, of course, as well as with voice and telephone calls. Happyfox also lets reps do support over social media, or notifies you when you get mentions and messages via Facebook or Twitter.

Freshdesk's multichannel or omnichannel ticketing and communication also covers the basics. Email and ticketing go hand in hand, you get a functional call center, social media communication with Facebook, web forms you can put on your website that automatically transform into tickets, and even WhatsApp.

Winner: Freshdesk

You get slightly more channel options with Freshdesk, with their web form widget being a strong reason Freshdesk compares more favorably here. Although Happyfox's social media options are greater.
 

Workflows and automation

Freshdesk lets you automate quite a lot. This includes ticket dispatch, intelligent ticket assignment, automatons triggered by time or event factors, automatic change notifications, and more. 

Happyfox also has a good customer support workflow and help desk automation features. You get smart rules, canned actions and macros, automated time tracking, SLA breach notifications, and even a ticket load balance tool and a scheduler.

Winner: Happyfox

Happyfox's set of workflows and automation tools can seriously improve the work process of your support team and make your business more efficient and less prone to errors. Not that Freshdesk is weak in this field either, though.
 

HappyFox or Freshdesk for mobile, online, and desktop version

Happyfox has a mobile app for iOS and Android. It is great to create and track new tickets, team collaboration, and to get a view of some basic performance report data. You also get desktop apps for Windows and MacOS, as well as the web app, which is probably the one most people use.

Freshdesk really pushes its web-based version over any desktop version, arguing for its superiority, especially when it comes to doing updates. There are Freshdesk mobile apps for Android phones and iPhones, and these let you see contact data, and basic analysis stats, on top of ticket management and issue solving.

Winner: Happyfox

With the option for a desktop app, Happyfox gets the gold over Freshdesk in this area of competition. 
 

Integrations

If one app does not have every tool for every skill, that is where the aspect of integration comes into play. Freshdesk has a good few native integrations, especially with CRM systems like Salesforce, Zoho, and Dynamics. 

Happyfox has similar integrations, including ones for Salesforce, Microsoft Teams, and Wrike. Ultimately, you can use Zapier to create your own integrated features between business SaaS.

Winner: Tie

The native integration library of each platform or the use of tools like Zapier, make this category a tie.

A note on Freshdesk HappyFox integration

As these are competing help desk systems, there is no native HappyFox Freshdesk integration. Obviously, connecting apps like IFTTT, Zapier, or Workato can do this for you.

Is Freshdesk better than HappyFox? Our conclusion

It’s not every day we get a head-to-head tie, but today, that is the case. Although in some cases, Happyfox is better than Freshdesk, for other reasons. Freshdesk beats Happyfox. 

If you are not fully satisfied with either option, there are other vendors competing for the best help desk software title. Don’t be shy about checking them out.