Web.com Review: Is Web.com a Good Website Builder or Not?

Friday, July 28, 2023
Monika Dimitrovska

Wondering if Web.com is the right choice for you? Keep reading our Web.com website builder review and find out!

Web.com is a simple platform perfect for creating basic sites.

While it may not have all the flashy features, as you will learn in this Web.com review, it has enough to satisfy most solopreneurs and small businesses.

If you’re unsure whether Web.com fits your needs, you’re lucky!

Below, we’ll discuss Web.com’s key features, pricing, pros and cons, customer support, and much more, so let’s dive right in!


Web.com Review 2023: Is Web.com a Good Website Builder?

How good is Web.com? So, as you’ll learn in this detailed Web.com review, Web.com is a good website builder and e-commerce platform made with small businesses in mind. It offers various features like marketplace selling, appointment scheduling, and shipping, making managing all customers in one place easier.

Web.com also provides reliable hosting, domains, and business emails to help with your website’s branding.

It has a super easy drag-and-drop website builder, meaning you can create your site without coding. Web.com also offers advanced e-commerce features, making it a handy option if you plan to sell products online.

Another plus is that you get a free domain and secure website hosting.

However, Web.com has a few downsides. First, there’s no free plan, so you must pay for their services. Additionally, they don’t offer VPS and cloud hosting plans, which might be a drawback if you need more advanced hosting options.

Also, the initial prices might seem appealing, but the renewal rates aren’t the same.

Web.com has four different monthly plans, but after the first billing cycle, the low introductory rates increase significantly (check the price chart below for more details).

In summary, if you’re looking for a good business website builder, look no further than Web.com. It’s excellent for solopreneurs and small businesses that want an all-in-one website or online store solution.

If you don’t have any coding experience, you’ll find it easy to use their drag-and-drop editor. It’s a great option for starting your first website or online store.

Just remember that customization is limited, and they may try to upsell you on additional services. Lastly, you will get pre-designed, simple templates, which aren’t very unique.

Ultimately, it all depends on your specific needs and preferences.


Review of Web.com Website Builder Pricing Plans

First of all, how much does Web.com cost? Let’s first review Web.com pricing:

Web.com Plans

Web.com Monthly Cost

Web.com Yearly Cost

Check Current Web.com Price


$1.95 (first-month offer); renews at $19.99

$4.95 (first-year offer); renews at $15.99


Website + Marketing

$3.95 (first-month offer); renews at $24.99

$7.95 (first-year  offer); renews at $21.99


Online Store

$9.95 (first-month offer); renews at $29.99

$13.95 (first-year offer); renews at $24.99


Online Marketplaces

$13.95 (first-month offer); renews at $44.99

$19.95 (first-year offer); renews at $39.99



How Much Does Web.com Sitebuilder Cost for Nonprofits?

Unfortunately, Web.com doesn’t have a specific cost just for nonprofits. As far as we know, they usually have regular pricing for everyone, and nonprofits have no special discount.

But don’t worry; some other website builders might offer special deals for nonprofit organizations. If you’re looking for a website builder for your nonprofit, check directly with Web.com or browse other options to find discounts.

Are There Any Web.com Coupon Codes or Promo Discount Vouchers?

When it comes to Web.com, they might offer coupon codes or promo discount vouchers from time to time. However, we couldn’t find any at this time.

We recommend visiting their official website regularly or bookmarking this article so that you can revisit it occasionally for updates on coupon codes or promo discount vouchers.

Web.com has a section for promotions, deals, or special offers where you can check for any coupon codes available.

Sometimes, they may also offer discounts during specific seasons or holidays, so it’s a good idea to look out for any updates or subscribe to their newsletters to stay informed about any new promotions they might have.

Note: If you find a coupon code or discount voucher, read the terms and conditions for a location restriction, proper usage, duration, etc.


Web.com Free vs Paid: What’s the Difference?

So, here’s the deal with Web.com and their plans. Unfortunately, they don’t have a free option or a free trial. If you want to use their website builder, you must pay a monthly subscription right from the start.

You can choose from four plans: Website, Website + Marketing, Online Store, and Online Marketplaces. Each plan has different features, and the prices vary depending on your pick.

For example, the Website plan starts at $4.95 per month for the first month and then goes up to $15.99 monthly. It includes a super easy-to-use website builder, domain, privacy, business email, and SSL.

If you want more stuff like marketing tools, the Website + Marketing plan is $7.95 per month for the first month and renews at $21.99 monthly.

And if you’re into selling products online, they have the Online Store plan for $13.95 per month for the first month, renewing at $24.99 per month. It has all the website builder stuff plus a secure checkout. Moreover, you can sell on Facebook and Instagram and even use their AI copywriting tool.

Finally, the Online Marketplaces plan is $19.95 per month for the first month, renewing at $39.99 monthly. It includes everything from the Online Store plan plus the ability to sell on other online marketplaces like Amazon, eBay, Etsy, and more.


Web.com Overview: What is Web.com & What is Web.com Used for?

What does Web.com do, and why use Web.com? Well, as mentioned above, Web.com is a website builder and online marketing platform.

So, it’s like a tool that helps you create your website without knowing fancy coding stuff. You can build websites for your business, blog, or anything else you want to share.

With Web.com, you can choose from templates and designs to make your site look cool and professional. They also offer features for selling stuff online if you’re into that.

So, it’s not just for websites but can also help you with e-commerce.

Basically, Web.com is a handy tool for people who want to have their website without the hassle of complicated technical stuff. It’s a great option for businesses, bloggers, or anyone who wants to showcase their ideas and products online.

How Does Web.com Sitebuilder Work?

Building a stunning website with Web.com Sitebuilder is a piece of cake, even if you’re not a tech expert or a design whiz.

They have a drag-and-drop website builder that makes it easy to create and customize your site just the way you want.

You don’t have to start from scratch because they offer ready-made content blocks that you can easily add to your website.

These blocks let you create custom photo or video galleries, cool promotional banners, and more.

To jazz up your site with more visuals, you can access a whopping two million free stock images or embed videos from YouTube or Vimeo.

And here’s the best part – they’ve got a bunch of templates to choose from!

Whether you’re running an online store, showcasing your portfolio, or managing any business, they’ve got templates to suit your needs.

So, with Web.com, you can let your creativity flow, mix and match the elements you like, and create a website that truly represents your style and purpose.

No need to stress about tech skills or design knowledge – they’ve got you covered!

Here’s how to create a Web.com site step-by-step:

Step 1: Registration and Payment

First, you must sign up for Web.com and pay for your desired plan. Once you’re all set, you’ll be directed to the management area of the site builder.

Here, you can see all the websites you’ve created, access analytics, templates, and your media library.

Step 2: Creating Your Website

To create your website, click the “Create site” button in the top right corner. You’ll have two options: let Web.com generate a basic layout for you or opt for an industry-specific template from their library.

Unfortunately, building a site from scratch without a template isn’t possible.

Step 3: Choosing a Template

Web.com will ask basic questions about your business and suggest templates matching your category. You can pick one from their suggestions or explore the template library.

Step 4: Using the Site Editor

Once you’ve selected a template, you’ll be taken to the site editor. If you don’t like how your website looks initially or want to change a heading, don’t worry. You can customize it!

The best part? There’s a Get Started know-how that guides you through the basics.

You can also preview your site on a desktop, tablet, or mobile to ensure it looks good on all devices. If you need help, you can access the knowledge base or chat with customer service.

Step 5: Editing Content with Blocks

The site builder uses blocks to organize content; you can easily move them around using drag-and-drop.

To add a block, click the blue “+” in the sidebar and choose from headers, text, images, forms, and more.

For more options, click “Blocks” in the sidebar, and you’ll find banners, calls to action, testimonials, and other blocks.

Step 6: Customizing Blocks

To customize a block, click on it. If it’s a text block, you can start typing right away. If it’s a non-text block, editing options will appear at the top.

You can also move blocks by clicking and dragging them to a new spot on the page.

Step 7: Creating Pages

Using the “Pages” option in the sidebar, you can manage and add different pages to your website. You can create blank pages, duplicates of existing ones, or pages with a different template from your main site.

Step 8: Theme Customization

For overall design changes, click on “Themes” in the sidebar. You can customize fonts, headers, and other site-wide elements to match your branding.

Step 9: Settings

Finally, in the “Settings” menu of the homepage, you can enable features like image optimization and a “Back To Top” button.

You can also connect your site to tools like Google Analytics. That’s it! Your website is ready to launch, and welcome your first visitor!


Web.com Features List

Let us tell you about some awesome features Web.com has for creating your website. It’s super cool, and we think you’ll love it!

  • Website Builder Design

  • Pre-Designed Web.com Templates

  • Photos & Videos

  • Social Media

  • Forms & Maps

  • Analytics

  • Custom Domain Name

  • Built-in Website Hosting

  • Business Email

  • Technical Support

  • Sell Online

  • Inventory & Stock Controls

  • Shipping Software

  • Appointment Scheduling

Now, let’s look closely at each one and learn how Web.com’s features can help you step up your website-building game!

1. Website Builder Design

You can make a unique and professional-looking website using their drag-and-drop design. It’s easy to use, and you’ll have many options to customize your site just as you want. Plus, you get mobile-friendly layouts, so your site will look great on any device.

2. Pre-Designed Web.com Templates

Building your website is a breeze with their content blocks. They have over a dozen of them, and you can pick and choose to create a site that’s perfect for your business.

You can make custom photo and video galleries, eye-catching promotional banners, and more to make your site stand out.

3. Photos & Videos

All great websites have high-quality visuals.

Luckily, Web.com offers free photos you can use! In fact, they’ve got your back with over two million free stock images and the ability to embed videos from YouTube and Vimeo. Just add the link, and you’re good to go!

You can also upload, resize, and crop your own photos.

4. Social Media

Building an online community around your business is important, and Web.com makes it easy. You can add customizable social buttons, embed social feeds, and let your customers share your content on their social media.

5. Forms & Maps

Letting your customers contact you is essential, right? You can create custom contact forms with different fields and validation options. Plus, you can embed and customize Google Maps to help your customers find your business easily.

6. Analytics

You’ll be able to track how your website is doing with their data dashboard. It gives you real-time traffic statistics and trend charts.

You can even integrate it with Google Analytics for more in-depth insights.

7. Custom Domain Name

Choose a domain name that fits your business or brand, and guess what? You get it free for the first year! How awesome is that?

8. Built-in Website Hosting

Don’t worry about finding hosting for your site because it’s already built-in with Web.com. Your website will load fast, and they’ve got backup features too.

9. Business Email

Building credibility is essential, and having an email address that matches your domain name helps a lot. With Web.com, you can create up to 5 email accounts with 2 GB of storage each.

10. Technical Support

Web.com has your back with their amazing support team. If you need any help or assistance, you can talk directly to their website support team whenever you need it.

11. Sell Online

Want to sell your products online? Web.com has got you covered with their online store functionality. You can also use social selling and sell on online marketplaces.

12. Inventory & Stock Controls

Managing your product inventory is easy with their tools. They have 24/7 sync technology, so your product listings will always be accurate no matter where you sell.

13. Shipping Software

If you’re selling products, you’ll love their shipping software. It connects to popular shipping carriers, lets you print labels, and gets your products to your customers quickly.

14. Appointment Scheduling

If you offer classes or workshops, you can allow your customers to book appointments right from your website. Plus, automatic email reminders will keep them updated.

So, there you have it! Web.com has many fantastic features to make creating and managing your website a breeze.


Web.com Pros and Cons

Here’s a breakdown of the main advantages and disadvantages of Web.com:

Web.com Advantages

  • Easy Drag-and-Drop Website Builder: Building a beautiful website on Web.com is a breeze, even if you lack tech or design skills. That’s one of the biggest benefits of Web.com. Their drag-and-drop website builder allows you to customize your site’s look and functionality in a user-friendly interface.

  • Advanced E-commerce Features: If you plan to sell products online, Web.com has got you covered. They offer advanced e-commerce features, including an abandoned cart saver to help you recover potentially lost sales by emailing customers about products they left in their carts.

  • Free Domain and Secure Website Hosting: When you sign up with Web.com, you get a free domain name for the first year, which saves you money and simplifies your branding. Moreover, their built-in website hosting provides fast loading speeds and backup features, ensuring your site stays secure.

  • All-in-One Website Solution: Web.com offers an all-in-one solution for your website needs. You get the website builder, hosting, domain, and even business email services all in one place, making it convenient and efficient.

  • Expert Help and 24/7 Live Chat Support: If you need assistance building your website or optimizing it for search engines, Web.com provides free expert design support and access to SEO and PPC experts. Additionally, their 24/7 live chat customer support is available to help you whenever you have questions or need assistance.

  • 150+ Free Mobile-Responsive Templates: With a wide selection of mobile-responsive templates, Web.com makes it easy to create a professional-looking website without starting from scratch.

  • Social Media Integrations and Selling Online: Web.com allows you to integrate your website with social media platforms like Instagram, Disqus, and Pinterest. With their e-commerce plans, you can also sell products on Facebook and Instagram, expanding your reach and boosting your sales.

Web.com Disadvantages

  • No Free Plan or Trial: Unfortunately, Web.com doesn’t offer a free plan or a free trial, so you’ll need to commit and pay a monthly subscription right from the start. That’s one of the biggest cons of Web.com.

  • Limited Customization and Advanced Components: While the drag-and-drop editor is easy to use, don’t expect advanced customization. Also, certain advanced components, like promotional popups, booking calendars, and other marketing services, aren’t available.

  • Expensive Renewal Prices and Overpriced Services: After the introductory offer, the renewal prices can be quite pricey, and some users have found unexpected charges for features not included in the initial package. Some services, such as SSL certification, should be included for free.

  • Hard-to-Reach Customer Support: Some users have reported difficulties reaching customer support when they need help, which can be frustrating if you encounter issues or have urgent questions.

  • Cookie-Cutter Website and Limited Features: With a limited selection of templates and customization options, your website might look generic and lack more advanced features as your business grows.

Overall, Web.com offers a simple website builder with many advantages, particularly for small businesses and those looking for an all-in-one solution.

However, the limitations in customization and the higher renewal prices should be considered before making a decision.

Suppose you’re focused on growing your online presence and need more advanced features. In that case, it may be worth exploring other website builder options or seeking assistance from professional digital marketers to achieve your website goals.


Web.com Complaints & Praise (Web.com.com Reviews From Real Customers)

Customers have had mixed opinions about Web.com, with complaints and praise voiced in their reviews.

Let’s discuss some of the most common Web.com website reviews, including negative reviews of Web.com.


Some customers appreciated the ease of use of the drag-and-drop website builder. They found it simple to create a professional-looking website without prior design or technical skills.

The advanced e-commerce features were also well-received by those running online stores, with the abandoned cart saver helping to recover potential lost sales by emailing customers about their abandoned products.

Others liked the convenience of receiving a free domain name and secure website hosting for the first year, which helped them with branding and ensured their website’s safety.

The social media integrations were also positively mentioned, allowing customers to showcase their content and connect with their audience on platforms like Instagram and Pinterest.


One common customer complaint was the lack of a free plan or trial. Committing to a monthly subscription without the option to test the platform first felt like a downside to some.

While the drag-and-drop website builder was user-friendly, some users felt limited in their customization options. They desired more creative control over their website’s design and layout.

Another point of contention was the higher renewal prices and unexpected charges for certain features. Some customers found these costs overpriced, especially considering what they were getting in return.

Lastly, a few customers reported difficulties in reaching customer support when they needed help, which led to frustration and delays in resolving their issues.

Overall, Web.com has received both praise and complaints from customers.

While some found it a user-friendly solution with excellent e-commerce features, others were dissatisfied with the lack of free options and customization limitations.

Review of Web.com Website Builder Support

Web.com’s customer support has received mixed feedback from users. While they advertise 24/7 support, the experience may vary. You can reach them through live chat, phone, or email for assistance.

The live chat option is handy, but sometimes the responses can be vague compared to speaking directly with a support agent. The phone support, available 24/7, seems to be the best option for getting more detailed help.

However, some customers have experienced frustration with long wait times when calling for support. Additionally, there have been complaints about the limited ability of agents to resolve technical issues.

The help center contains many articles to troubleshoot problems, but some users found them outdated and useless. Finding specific website builder articles among the broader hosting and domain-related content range can be challenging.

On a positive note, Web.com offers free expert design support, which can be helpful for those who need assistance building their websites.

They also have SEO and PPC experts available to help with optimization.

Web.com’s social media channels, particularly Facebook and Twitter, have been responsive to customer inquiries and concerns.

Moreover, their Small Business Website Forum is a valuable resource, providing online business articles that users can refer to for tips and guidance.

Overall, while Web.com offers several avenues for customer support, there have been both praises for their responsiveness and complaints about the effectiveness of help provided.


Is Web.com Worth it? Our Conclusion

So, is Web.com website builder worth it? While Web.com offers extensive features, such as a drag-and-drop website builder and advanced e-commerce options, it’s still flawed. The pros include the user-friendly website builder, the free domain for the first year, and the secure website hosting.

We also like the advanced e-commerce features, such as the abandoned cart saver and social media integrations. But, we don’t appreciate the lack of free plan or trial and the higher renewal prices after the introductory offer.

Some customers share our opinion. Moreover, they have reported limited customization options and difficulties in reaching customer support.

Overall, whether Web.com is suitable for you depends on your needs and priorities. It might be a good fit for you if you value the ease of use and the e-commerce capabilities.

If you’re still uncertain, explore popular Web.com alternatives before deciding.

Our Final Web.com Rating

We would rate Web.com 4.7 out of 5.


Web.com FAQs

Is Web.com the Best Website Builder?

We can’t say Web.com is the best because what’s best for one may not be best for all or others. However, we can say that it’s a pretty good option if you want something user-friendly and if you’re running a business or need an e-commerce solution.

It’s got all the basics covered, and the drag-and-drop builder makes it simple to create your site. But, you know what? There’s a wide range of other website builders out there that might be more affordable and offer some standout features.

You might want to check out Weebly or Squarespace if you’re on a budget. They have reasonable prices and some cool stuff to make your website really stand out.

Overall, it all comes down to what you need and look for in a website builder. Web.com is a solid choice for certain businesses and professionals, but you should explore other options to find the best fit.

Is Web.com Safe From Hackers?

Is Web.com secure? Well, here’s the deal! Web.com takes some security measures to protect your website. They give you a free SSL certificate for one year for basic security. For e-commerce businesses, they offer stronger SSL certificates: premium organization validation (OV) SSL, Wildcard SSL, and extended SSL (EV).

Now, Web.com isn’t a point-of-sale system, but you can connect payment gateways like Stripe or PayPal to accept payments.

They claim to be PCI compliant, which means they meet certain security standards for handling credit card information safely.

So, to sum it up, Web.com can guarantee your website’s security with features like SSL certificates, but for payment processing, you’ll rely on external payment gateways like Stripe or PayPal.

As long as you follow best practices and use strong passwords, your website should be reasonably safe from hackers. But, like with any website, it’s always a good idea to stay vigilant and take necessary precautions.

Is Web.com Free to Use?

Is Web.com really free to use? Unfortunately, no, it’s not. While they may offer a free domain for the first year and a free SSL certificate for a limited time, Web.com doesn’t have a free plan. Heck, they don’t even offer a free trial.

You can’t create free Web.com sites before fully committing, which sucks. In other words, you’ll need to subscribe to one of their paid plans to access their website builder and additional features.

Additionally, different pricing tiers have different features, but there’s no option for a free plan with Web.com.

So, in short, Web.com isn’t free to use, and you’ll need to dedicate to one of their paid plans to build and host your website.

Is Web.com Easy to Use?

Web.com is a simple and user-friendly platform! They’ve made everything simple and hassle-free for anyone, whether you’re a website-building expert or a beginner. They have a user-friendly interface and one-click menus that make building your website a breeze. You can create a modern and attractive site in no time!

Some folks found it complicated in the past, but they’ve made some improvements, and now it’s even easier.

Their drag-and-drop editor is a game-changer, and their onboarding process is helpful. Plus, they have many clean and professional-looking templates in their library that you can customize to match your style.

Is Web.com Good for Small Business?

Absolutely, Web.com is a great option for small businesses! It’s designed with them in mind, and it’s perfect if you want a website that’s professional-looking without expertise in coding. For small businesses that need a simple online presence to complement their existing offerings, Web.com is a solid choice.

The drag-and-drop editor makes building a website a breeze, even if you’re not tech-savvy. However, it’s important to note that Web.com does have some limitations.

We found that certain features like a booking system, online calendar, or promotional popups weren’t available during testing.

In summary, Web.com is best for those who want an incredibly user-friendly builder with basic features. So, if you’re looking to save some cash and need a basic website relevant to your industry, it’s time to check out Web.com.