Best Spiceworks Alternatives 2024 (13 Similar Competitors)

Are you on the lookout for the best Spiceworks alternatives? Then, you're in the right place. 

In this guide, we're going to explore 13 Spiceworks competitors that might just tick all your boxes better than Spiceworks.

While Spiceworks has made a name for itself in the help desk software market, it doesn't come without its flaws. Particularly, large businesses may find its feature set too limited, and the in-app ads can be bothersome. 

Let's look at these options together.

Top 10 Spiceworks competitors with similar products

Here is the software like Spiceworks that we think are the best Spiceworks alternatives. Although they are all fairly similar, some Spiceworks competitors will be better suited to your circumstances than others so read more about the Spiceworks competition below.

Here’s our full list of the best Spiceworks alternatives 2024:

It's time to dive into our comprehensive list of the best Spiceworks alternatives for 2024. We'll examine which among them comes out as the top Spiceworks substitute, evaluate cost-effectiveness, and identify which one mirrors Spiceworks most closely. All tools on our list are cloud-based and work on a monthly or annual subscription. 

Whether you're a small startup, an enterprise, or an eCommerce business, keep an eye out for the help desk solutions tailored specifically to your needs. But, don’t forget to go over any detailed Spiceworks review to remind yourself of the main features, so you can properly compare the tool to its competitors.

Here are 13 good alternatives to Spiceworks:
 

1. Zendesk for Service (best Spiceworks alternative overall)

We've picked Zendesk as the best alternative to Spiceworks on the market. It's a big name in the help desk software scene that also comes with a CRM-focused solution. Right now, over 160,000 people in 160 countries use Zendesk. 

What makes it better than Spiceworks is there are several pricing plans you can choose from, which makes it a good fit for everyone, from individual users and freelancers to small teams, startups, and large companies.

What's cool about Zendesk is its unified workspace. It pulls together all chats between customers and agents, whether they're on web, mobile, or social media. It lets you dive deep into past interactions, which can really improve the way you support customers. 

Zendesk is best for:

• Individuals

• Freelancers

• Small teams

• Startups

• SMBs

• Ecommerce

• Large companies

Features

• Ticket management

• Automation

• Self-service portal

• Omnichannel support

• Integrated voice software

• Analytics and reporting

• Integrations

Pricing

• Support Team, $19/agent/month, billed annually 

• Support Professional, $49/agent/month, billed annually 

• Support Enterprise, $99/agent/month, billed annually 

• Suite Team, $49/agent/month, billed annually 

• Suite Growth, $79/agent/month, billed annually 

• Suite Professional, $99/agent/month, billed annually 

• Suite Enterprise, $150/agent/month, billed annually 

• Suite Enterprise Plus, $215/agent/month, billed annually

Read our Zendesk review 

Visit Zendesk for Service
 

2. HubSpot Service Hub (best free Spiceworks alternative)

Hubspot Customer Service Free Plan might catch your eye if you're hunting for free Spiceworks alternatives. Hubspot is well-known for its comprehensive customer service tools, and this free plan doesn't disappoint.

It comes packed with contact management, ticketing, live chat, and team email features, so you can keep your support game strong. On top of that, it offers tickets closed reports, a handy reporting dashboard, and a shared inbox - all designed to help you manage your customer interactions effectively.

But, if you happen to outgrow the free plan and need advanced functionality, Hubspot also provides three paid plans to upgrade to. 

Hubspot Service Hub is best for:

• Startups

• Small business

• Small companies looking to scale

Features

• Omni-channel messaging

• Knowledge base

• Customer portal

• Live chat

• Conversational bots

• Slack integration 

• Ticket automation 

• Ticket routing 

• Help desk automation

• Email templates

Pricing

• Free plan

• Starter, $45/month for 2 users

• Professional, $450/month for 5 users

• Enterprise, $1200/month for 10 users

Read our HubSpot CRM review

Visit HubSpot Service Hub
 

3. Solarwinds Service Desk (most similar to Spiceworks)

SolarWinds Service Desk is an ITSM tool that we voted as the most similar to Spiceworks. It's a cloud-based, AI-powered platform designed to supercharge your productivity and resolve issues fast.

Just like Spiceworks, SolarWinds is ready for ITIL, offering modules for problem, release, change, and incident management, along with an efficient Configuration Management Database (CMDB). It also provides IT asset management and network monitoring tools. 

In terms of ticket management, it mirrors Spiceworks with automation for ticket classification, routing, and correlation. Plus, it provides self-service features with a rich knowledge base. 

Solarwinds Service Desk is best for:

• Startups 

• Small businesses 

Features

• Incident, problem, release, and change management modules

• Automation for ticket classification, routing, and correlation 

• IT asset management (ITAM) for full life cycle management

• Service catalog

• REST APIs and powerful integrations 

• Customizable reports

Pricing

• Starts at $39/user/month 

Visit Solarwinds Service Desk
 

4. Freshdesk (good Spiceworks alternative if you need strong integration capabilities)

If powerful integration capabilities are what you're after, then Freshdesk is our top pick as a Spiceworks alternative. 

Made by customer relationship experts Freshworks, Freshdesk is a less costly, simpler choice compared to others like Zendesk. It offers seamless integration with 1000+ apps, covering everything from CRM to cloud storage. 

Freshdesk also offers affordable monthly plans, starting at $15/agent/month, and even a free option. Ideal for SMBs, Freshdesk is a good Spiceworks alternative for managing hundreds of tickets weekly. It also integrates well with other Freshworks products, like Freshservice and Freshchat. 

Freshdesk is best for:

• Startups 

• Small business

• Medium-sized businesses 

Features

• Ticket management

• Agent productivity

• Workflow automation

• SLA management

• Knowledge base and community forums

• Reporting and analytics

• AI assistant

• Customization 

Pricing

• Free, $0/agent/month

• Growth, $15/agent/month

• Pro, $49/agent/month

• Enterprise, $79/agent/month

Read our Freshdesk review

Visit Freshdesk
 

5. Zoho Desk (cheaper alternative to Spiceworks if you’re on a budget)

Zoho Desk is our top pick for a cheap alternative to Spiceworks if you’re on a budget. This cloud-based help desk software is perfect for startups and SMBs, thanks to its seamless integration with other Zoho products and cost-effective plans, starting from free to $40/user/month. 

What sets Zoho Desk apart is its powerful automation capabilities and an AI assistant, Zia, that interacts with customers and guides them with helpful articles. Additional features include knowledge base tools, mobile apps, advanced analytics, and crucial time tracking metrics for individual tickets.

Zoho Desk is best for:

• Startups

• SMBs

• Growing companies 

• Zoho users 

• Users who need a more affordable solution

Features

• Native integration

• Mobile apps for iOS and Android

• Automation

• AI Assistant

• Reports and dashboards 

• Ticket management 

• Real-time collaboration 

• Multi-channel support 

• Customizable help desk 

Pricing

• Free

• Standard, $14/user/month, billed annually 

• Professional, $23/user/month, billed annually 

• Enterprise, $40/user/month, billed annually 

Visit Zoho Desk
 

6. Salesforce Service Cloud (top option if you’re an enterprise) 

For enterprises, our top Spiceworks alternative is Salesforce Service Cloud. Renowned for its strong reporting, comprehensive communication system, and unique ticket management, Salesforce facilitates multi-channel support to ensure all customer queries arrive in a shared inbox. 

If you pair it with other Salesforce products, it offers a 360-degree customer view, enabling quicker ticket resolution. It also features a customizable self-service portal, allowing customers to resolve simpler issues themselves. Plus, with 3000+ app integrations via Salesforce’s AppExchange, it's the ideal Spiceworks alternative for any enterprise.

Salesforce Service Cloud is best for:

• Medium-sized businesses

• Large enterprises

Features

• Integrated CRM

• Self-service portal

• Omnichannel support

• Integrations

• Case management

• Unified inbox

• Reporting and Analytics

Pricing

• Essentials, $25/user/month, billed annually 

• Professional, $75/user/month, billed annually 

• Enterprise, $150/user/month, billed annually 

• Unlimited, $25/user/month, billed annually 

Read our Salesforce review

Visit Salesforce Service Cloud
 

7. Jira Service Management (good Spiceworks replacement for IT, service, and customer support teams)

Most of you are familiar with Jira as a work management and project management solution, specifically for IT and software development. Atlassian has another popular product called Jira Service Management that shines as the best Spiceworks alternative for IT, service, and customer support teams. Packed with features for service request, incident, problem, and change management, it promotes better collaboration between your IT and development teams. 

The seamless integration with Jira software lets users link service desk tickets to software issues, preventing escalation. This IT help desk also offers a free plan for three agents and affordable paid plans for up to 5,000 agents, and there are discounts if you have more than 15 agents.

Jira Service Management is best for:

• SMBs

• Teams that need IT support

Features

• Reporting and analytics

• Automation

• Integrations

• Chat

• Incident and problem management

• Change management 

• Knowledge management 

Pricing

• Free for up to three agents

• Standard, $21/agent, billed monthly

• Premium, $47/agent, billed monthly 

• Enterprise, custom pricing 

Visit Jira Service Management
 

8. HappyFox (great Spiceworks substitute if you need multi-channel support)

We voted HappyFox as the best Spiceworks alternative for multi-channel support. It’s a feature-rich platform suitable for SMBs and large organizations that excels in transforming customer requests from various channels into tickets. 

Alongside real-time live chat and chatbot features, it offers a comprehensive knowledge base and a community forum builder for DIY support. Post-support, customers can give their feedback via satisfaction surveys. 

Pricing starts at $29 per month per agent, with a minimum of five agents. You can also get unlimited agent plans that are ideal for large organizations. In terms of integrations, it works seamlessly with tools like Slack, Microsoft Teams, Jira, and Facebook. 

HappyFox is best for:

• SMBs

• Large business

Features

• Ticket management

• Knowledge base

• Automation

• Integrations

• Reporting

• Customization 

Pricing

• Mighty, $29/agent/month, billed annually 

• Fantastic, $49/agent/month, billed annually

• Enterprise, $69/agent/month, billed annually

• Enterprise Plus, $89/agent/month, billed annually

• Unlimited agents plans, starting at $1,499/month

Visit HappyFox
 

9. LiveAgent (top alternative if you want extensive customization)

LiveAgent is our top Spiceworks replacement if you need customization. With this solution, you’ll get extensive customization options for ticket fields, user roles, and permissions. Ideal for small businesses, it offers quick onboarding and a free plan for trial purposes. 

The paid plans offer help desk features like email ticketing system, live chat, and access to over 180+ features on the comprehensive plan. The software integrates well with Slack, ensuring you never miss a ticket. You can also set up a customer portal with FAQs, knowledge base, and a community forum.

LiveAgent is best for:

• Startups

• Small business

Features

• Issue tracking

• Self-service portal

• Live chat

• Knowledge base management

• Reporting and analytics 

Pricing

• Free, $0/agent/month

• Ticket, $15/agent/month

• Ticket + Chat, $29/agent/month

• All-inclusive, $49/agent/month

Visit LiveAgent 
 

10. Gorgias (the best replacement for eCommerce businesses) 

Gorgias is our top pick for eCommerce businesses. This user-friendly help desk software, suited for small to mid-sized e-businesses, integrates perfectly with major eCommerce platforms like BigCommerce, Magento, and Shopify. 

Gorgias allows you to manage orders and process refunds directly from the help desk. Features include a shared inbox, a knowledge base, and live chat tools. Its unique pricing model is based on the number of tickets, not agents. For instance, the most popular Pro plan, at $360 per month, covers 2,000 tickets. Automation is available as an extra feature.

Gorgias is best for:

• Ecommerce businesses 

• Small businesses

• SMBs

Features

• Ticket management

• Integrations

• Revenue reporting

• Ecommerce store integration

• Omni-channel messaging (Messenger, Whatsapp, Instagram, chat, etc)

• Live chat

• Shared inbox

Pricing

• Starter, 50 tickets/month, $10/month, available only on a monthly basis

• Basic, 300 tickets/month, $60/month billed annually 

• Pro, 2,000 tickets/month, $360/month billed annually

• Advanced, 5,000 tickets/month, $900/month billed annually

• Enterprise, custom tickets volume  

Visit Gorgias 
 

11. Intercom (top Spiceworks alternative if you need customer messaging)

Intercom is our go-to pick for customer messaging. This strong customer support software enhances customer engagement and turns website visitors into loyal customers. Intercom uses interactive chatbots and automated bots to provide a personalized customer experience. 

Not only is it great at handling customer inquiries, but it also excels in attracting and keeping customers. The highlights are its round-the-clock chatbot service and effective tools for personalizing customer engagement.

Intercom is best for:

• Small businesses

• SMBs

• Large companies 

Features

• Intercom Messenger

• Chat and email channels

• Shared Inbox

• Conversation routing bot

• HubSpot and Pipedrive integrations

• Ticketing

• Assignment rules and macros

• Industry-leading chatbots

• Team-level workflows

• Custom and real-time reporting

Pricing

• Starter, starts at $74/month

• Pro, custom pricing 

• Premium, custom pricing

Visit Intercom
 

12. Help Scout (top Spiceworks substitute for startups and growing businesses)

Help Scout stands out as an excellent option for startups and expanding businesses, offering a six-month free plan specifically for emerging businesses. Its powerful suite of support tools, comparable to Zendesk, enables businesses to deliver superior customer experiences. 

The platform provides comprehensive customer data for every query, ensuring informed responses. Key features include a shared inbox, knowledge base, live chat, collision detection, reporting, and an intuitive workflow automation system. Moreover, Help Scout supports integration with over 50 third-party apps. 

Help Scout is best for:

• Startups

• SMBs

• Growing companies 

Features

• Shared inbox

• Knowledge base

• Live chat

• Customer management

• Integrations

• Workflows 

• Reporting 

Pricing

• Standard, $20/user/month billed annually 

• Plus, $40/user/month billed annually

• Pro, $65/user/month billed annually 

Visit Help Scout
 

13. Front (good Zendesk alternative if you want team collaboration)

Front is a versatile SaaS customer support software that excels in facilitating team collaboration. It comes packed with features like shared inbox, ticket assigning, tags and mentions, and more. For communication with customers, there’s multi-channel support with SMS messaging, email, social media, and with the more advanced plans, there is also voice and a custom messaging API.

It comes with a range of tools that enhance productivity and minimize manual workload, like internal notes and automation. Advanced rule triggers and actions are available in premium packages. With Front, you can even install a chat widget on your website. It also seamlessly integrates with popular applications such as Aircall, Asana, ClickUp, Grammarly, Facebook, Google Drive, Jira, and more.

Front is best for:

• Startups

• SMBs

Features

• Multi-channel messaging

• Live chat

• Team collaboration on customer messages

• Automation

• Integration

• CRM integration

• Analytics 

• Change management 

• Advanced workflows 

Pricing

• Starter, $19/person/month, billed annually, minimum 2 users, maximum 10 users

• Growth, $49/person/month, billed annually, minimum 5 users

• Scale, $99/person/month, billed annually, minimum 10 users

Visit Front 

Which of the alternatives to Spiceworks is a good choice for you?

Our review has identified Zendesk as the best Spiceworks alternative. It offers a free plan, scalable monthly plans, and a wealth of features that can serve your needs. However, it's important to acknowledge that Zendesk might not be the perfect fit for every company.

If powerful integration capabilities are your priority, consider Freshdesk. IT teams might find Jira Service Management to be the most suitable option, while Gorgias is recommended for eCommerce businesses. For startups and growing businesses, Help Scout emerges as the ideal choice.

Your final decision should be based on your specific needs, budget, and preferences. To get a feel of the services, you might want to try out the free trials or plans these solutions offer. This hands-on experience will help you determine whether they align with your requirements before making a commitment.

Want to check out other options? Take a look at our list of 26 best service desk software that includes other options we didn’t get to include here, like Microsoft Dynamics 365, RingCentral, and Bitrix24, among others.