Customer Service

Need the best Freshdesk alternative? Here are 11 similar alternatives to Freshdesk help desk software (from free Freshdesk competitors to cheap paid options)

Looking for the best CRM call center software? We look at 10 call center management software solutions for cold calling, telemarketing & many other applications

Our 2023 Freshdesk review looks at the pricing, features, pros & cons of this help desk software & explains what it is used for. Are Freshdesk costs worth it?

Zendesk vs Intercom Compared for 2023: What's the difference between Intercom & Zendesk & which help desk & ticketing option has better features for the price?

In this Amazon Connect review, we’ll be talking about the software solution by Amazon for all things contact centers and call centers. This article will discuss whether Amazon Connect is any good, go over the pricing plans, and offer some advice about what Amazon Connect is best used for.

Are you an employer, HR person, or help desk manager, and you need to beef up your help desk support team with new members? This article is all about the best ways to conduct those job interviews.

When it comes to customer service, and especially IT support, a lot of you are probably asking yourselves, what is a help desk and what does a help desk do? This article will list most of the tools that help desks offer and then go over the advantages of using the best help desk system.

Help desk and service desk sure sound similar, don’t they? Well, there are some key differences between help desk vs service desk and this article is about to teach you what are they!