Gong CRM Says AI Agents Suck & Drops 15 of Its Own

Last Updated:Wednesday, April 30, 2025

This week on Funnel Frontier: Gong CRM just called out the whole AI industry and quietly built an AI sales team while no one was watching.

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This week:

  • Gong CRM says most AI Agents are boring. So, it built 15 that aren’t.

  • Zendesk quietly dropped something big…

 

Stat of the Week

Organizations prioritizing digital employee experience (DEX) see a 20% increase in employee satisfaction and productivity. (Gartner)

 

Gong CRM says most AI Agents are boring. So, it built 15 that aren’t.

If you don’t know Gong, here’s the quick pitch.

They started out transcribing and analyzing sales calls, telling reps what worked (and didn’t). Over time, they evolved into a revenue intelligence platform. Their whole thing? Use data and insights to help revenue teams focus on what actually drives growth.

And now, Gong’s dropping 15 AI agents designed to automate frontline revenue work. Each one is built for real-world use; no sci-fi vibes, no hallucinated follow-ups.

A Sample of What Gong AI Agents Can Do:

  • AI Activity Mapper & Transcriber → Auto-organize interactions, clean your CRM without lifting a finger

  • AI Reviewer & Trainer → Analyze calls, then generate role-play drills based on real rep behavior

  • AI Tasker & Composer →  Keep deals moving with next-step to-do lists and on-brand emails