Agentforce Glow-Up We’ve All Been Waiting for Is Finally Here

This week on Funnel Frontier: Salesforce rolled out two big updates that turned Agentforce from a hype machine to a functioning ecosystem. Plus, voice routing joins the party.

This week:

• Salesforce’s Agentforce grew up and got its ecosystem
• Zoom’s AI isn’t just in your meetings anymore. It’s also in your workflow.

Stat of the Week

Workers who use AI daily prove to be 64% more productive than colleagues not using AI. (Salesforce)

Salesforce’s Agentforce just grew up and became a real ecosystem 

If Agentforce 1.0 was Salesforce showing off what AI agents could do, and Agentforce 2.0 was a flex on how fast it could ship new ones…

Agentforce 3.0 is the part where it finally says: “Okay, now let’s make this all actually work.”

Salesforce rolled out two big updates that push Agentforce from hype machine to functioning ecosystem. 

One gives CX leaders a better command of AI agent operations. The other finally solves a routing problem that’s haunted Salesforce contact centers for years.

Let’s break it down.

From AI Agent playground to AI Agent platform

The new Command Center is Salesforce’s answer to a big question: what happens after you’ve deployed a dozen AI agents across sales, service, and IT?