FBI Issues a Warning to All Salesforce Users!

This week on Funnel Frontier: FBI confirms Salesforce users are being targeted by cybercriminals. Here's what you need to know.

This week:

• FBI issues a warning to all Salesforce users
• Zendesk Sell is officially shutting down

Stat of the Week

74% of businesses in the United States have implemented a CRM system to manage their customer interactions effectively. (CRM.org) 

FBI issues a warning to all Salesforce users

The FBI just dropped a PSA warning that cybercriminals are gunning for Salesforce customers—and they’re not phoning it in. We’re talking fake login pages, spoofed forms, and trojan portals slick enough to fool even your sharpest ops lead.

These attackers aren’t guessing your dog’s name. They’re building full-on phishing kits customized for Salesforce orgs. They look real. They steal credentials. And once they’re in, they pivot fast—scraping records, rerouting payments, and rewriting customer info to slip money out the back door.

Spoof first, steal later

The FBI flagged multiple phishing campaigns where attackers impersonate Salesforce to steal user credentials.

One campaign uses polished emails with Salesforce branding to funnel users to a near-perfect clone of the login page. Victims typed in their usernames and passwords, handing them straight to the scammers. Boom—welcome to breach city.

Another campaign opens legit Salesforce forms, but with pre-filled bank info, tricking users into “confirming” data that drains their accounts. All the attackers needed was for someone to click “submit” to validate the info and trigger a financial transfer.

These aren’t your typical “click here for free gift card” scams. They’re quiet, calculated, and CRM-flavored, hiding in plain sight.

So what’s the big pic?

CRMs aren’t just databases. They’re decision engines. And for a growing number of businesses, they’re also your financial control panel.

If Salesforce is where your deals close, tickets route, and invoices move—then you’re not just storing data. You’re moving money. Which means your CRM isn’t a side door for attackers. It’s the front one.

Lock the damn door

The FBI’s right: enable MFA, rotate creds, audit permissions, and remind your team that even “official” forms can be fake.

But go further:

• Watch for strange flows in Salesforce audit logs.
• Lock down who can edit bank details and set up alerts for changes.
• Run simulated phish campaigns that look like your actual tools.

Your CRM is a weapon for growth. But if you don’t guard it, it’s a weapon against you.

The Week @ CRM.org

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Mobile CRM. Because workflow on-the-go is a deal-maker.

Weekly Bloom 

5 Ways to Create a High-Performance Team. Investors today value a quality team over the founding idea. So ditch the ego and focus on building a dynamic, inclusive group.

Zendesk Sell is officially shutting down

Well, that didn’t last too long.

The company announced it will retire Zendesk Sell on August 31, 2027, cutting ties with the sales CRM it acquired in 2018 and going all-in on customer service.

So: no new features, no new customers, and (eventually) no more Sell.

It’s a strategic move, one Zendesk framed as a bet on its CX roots:

"We are sharpening our focus on innovating AI-powered solutions that help companies deliver exceptional customer experiences across any channel."

Translation: Sales is someone else’s problem.

Why shut down Sell?

The decision isn’t entirely surprising. Zendesk Sell has always played second fiddle to the company’s flagship CX tools, and the past few years have been filled with AI-infused, service-first bets:

• Zendesk for Contact Center launched with 30+ new AI features.
• Outcome-based pricing shifted the business model to focus on resolved issues, not rep seats.
• Platform unification became the battle cry: one workspace, all channels, fewer silos.

Sell just didn’t fit the thesis.

And now Zendesk can pour every engineering calorie into building its Resolution Engine, without splitting focus.

Zendesk Sell customers: now what?

Zendesk has partnered with Pipedrive to offer a migration path for Sell users. There’s a help center guide, a support team, and a promise to make things as painless as possible.

Customers will retain full access to Zendesk Sell until August 31, 2027. After that, the platform shuts down for good.

A key detail: not all data will be exportable after that date. Activity history, emails, call logs, and documents won’t be retrievable post-retirement. So if you're a Sell user, it's time to start packing.

Big picture?

This move says a lot about where Zendesk thinks the market’s headed. Sales tech is crowded. Service is exploding with AI potential. If you had to bet the company, you’d probably bet on support, too.

For everyone else: if your CRM vendor isn’t obsessed with resolving tickets, orchestrating AI agents, and collapsing tool sprawl… they might not be your CRM vendor much longer.

Galactic Gourmet

CRM blips from around the web

Five9 and ServiceNow Launch Five9 Fusion. Fusion brings Five9’s contact center AI into ServiceNow’s workflow engine, creating a shared interface for agents, faster resolution across departments, and deeper AI automation. It’s a major move to unify CX and IT support in one platform.

Monday.com Expands AI Agents, CRM Suite, and Enterprise Features. Monday.com added AI agents for marketing, sales, and service, plus upgrades to its CRM and new enterprise controls. The platform now supports multi-workspace organizations and tighter admin governance.

Genesys Lands Its Second-Largest CCaaS Deal Ever. Genesys secured a 10,000-seat deployment with a major U.S. health insurer. It’s the company’s second-biggest CCaaS win to date, signaling growing demand for AI-powered, enterprise-scale contact centers.

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