Customer

In the era of nurtured customer relationships, customer empathy is key to growing your business. Maintaining and growing your user base is all about addressing need, reducing friction, and listening when it matters most.

Customer

Patagonia Customer Base & Rise of Environmental Ethos

Patagonia’s high integrity and commitment for the environment inspires its cult customer following to take better care of our planet. 

Customer

Tony Hsieh and Zappos: Four Steps for “Delivering Happiness”

Tony Hsieh’s Delivering Happiness explores customer and company philosophies that turned Zappos from a failing e-commerce website to a billion dollar company.

Customer

How the Ritz-Carlton Creates a 5 Star Customer Experience

Explore Ritz-Carlton's exemplary customer service. Learn about their Gold Standards, employee empowerment, and innovative practices in hospitality.

Customer

Airbnb’s Trips Platform: Turning Trips Into Journeys

Discover Airbnb's Trips: Your hero's journey to personalized travel experiences and cultural immersion. Find out more!

Customer

How Not to Build Your Brand on Instagram

Avoid Instagram branding pitfalls: This article provides valuable lessons on respecting copyright, proper crediting, and engaging authentically on Instagram.