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In the era of relationships, customer empathy is key. Maintaining and growing your user base is all about addressing need and reducing friction.
Follow the Ritz-Carlton's Gold Standards to deliver customer service that people will gush about.
When used wisely, social media can be powerful business tools. These platforms give immense visibility to your brand, and allow you to connect and interact with your customers on a more personal level.
For business owners still unsure how to use Twitter to create great customer service, lessons from Musk can help your business go from average to remarkable.