Trusted by top brands

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  • rio tinto
  • essilor
  • rogers
  • lyca mobile
  • mcafee
  • stella telecom
  • tugo
  • jaguar
  • rutgers

Recognized by leading industry experts and trusted peer review sites

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What can you do with Zoho Desk from day one?

Here's how the best help desk software system can help you from the get-go.

  • Boost productivity

    Set assignment rules to assign tickets as they come in, so your agents can jump into problem-solving in seconds.

  • Automate routine tasks

    Use macros, workflows, and SLAs to carry out tasks and notify stakeholders on time.

  • Improve self-service

    Set up a multilingual help center and power it up with a knowledge base full of help articles & FAQs, with an extended customer community & forums.

  • Gather real-time insights

    Use default reports or build your own with custom metrics to monitor and take action. Get live traffic updates from Zoho Desk's HQ and dashboards.

  • Trace customer happiness

    Measure customer satisfaction after every interaction to turn an unhappy customer to a happy one, and reward your agents' performance.

  • Get mobile ready

    Use Zoho Desk mobile app for ticketing and Radar for managers for timely updates on delivering high-quality support on time.

What makes Zoho Desk truly unique?

Customers love Zoho Desk for its user-friendly interface and cutting-edge features. Here's more.

  • Offer support for every brand

    Create a department for every product/service you offer and have them operate as an individual help desk. Have dedicated agents, SLAs, even customized help centers for each department to deliver a cohesive brand experience to customers.

  • Foster remote collaboration

    Make it easy for your agents to collaborate remotely and work together on tickets within the ticket window. Use Team feeds to enable instant in-app conversations with colleagues, @mention agents, share tickets, post comments, or even tag help articles for reference.

  • Increase help desk capabilities

    Extend Zoho Desk using custom functions and APIs as per your business needs. Zoho Desk comes natively integrated with Zoho CRM for contextual support. You can choose from 100+ integrations available in Zoho Marketplace to integrate your help desk with the other business apps you use.

  • Unlock features that stand apart

    Hook a web widget as an add-on to your website to help customers ASAP, build a blueprint of an entire process to automate it, or use interactive AI-based support assistant Zia. Zoho Desk has unique features to solve specific support problems to make customer service your competitive advantage.

Customers love Zoho Desk for its user-friendly interface and cutting-edge features. Here's more.

  • Offer support for every brand
  • Foster remote collaboration
  • Increase help desk capabilities
  • Unlock features that stand apart

Go Cloud. Go Remote

Collect customer requests from email, instant messages, social media, phone, live chat, web forms, etc., under a single tab and respond to them from the same window. Give accurate remote solutions informed with context via your customers' preferred channel. Use mobile apps for timely service on the go. Deliver high-quality support effortlessly regardless of where you are. Zoho Desk is web-based, secure, remote-friendly, and fits right in your support budget.

Small, Growing, or Enterprise, Zoho Desk has the right plan for every business

There's just one thing that Zoho Desk does not have: Unreasonable prices

Number of users : 50

$250 Zoho Desk
$990 Zendesk
$700 Freshdesk
$1000 Service Cloud

Save at least 33% with Zoho Desk.

1/3
  • felipe
    Felipe Quiceno Manager

    "Our company has been trying a lot of help desk apps for a long time, always feeling that something is missing, Zoho Desk helped us to change that."

  • alex
    Alexander Buhler Manager

    "Easy to set up, nice design, and easy to navigate. Great value for small projects and can be scaled to larger projects at any time."

  • swaroop
    Swaroop Naik Senior Manager

    " As a platform, it has a simple user interface and can be customized according to our specific requirements without much effort. The customer service team at Zoho has provided us excellent support as well."

  • felipe
    Felipe Quiceno Manager

    "Our company has been trying a lot of help desk apps for a long time, always feeling that something is missing, Zoho Desk helped us to change that."

     
  • alex
    Alexander Buhler Manager

    "Easy to set up, nice design, and easy to navigate. Great value for small projects and can be scaled to larger projects at any time."

     
  • swaroop
    Swaroop Naik Senior Manager

    " As a platform, it has a simple user interface and can be customized according to our specific requirements without much effort. The customer service team at Zoho has provided us excellent support as well."

     

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