Trusted by top brands
- NHS
- daimler
- cummins
- Godrej
- rio tinto
- essilor
- rogers
- lyca mobile
- mcafee
- stella telecom
- tugo
- jaguar
- rutgers
Recognized by leading industry experts and trusted peer review sites
What can you do with Zoho Desk from day one?
Here's how the best help desk software system can help you from the get-go.
-
Boost productivity
Set assignment rules to assign tickets as they come in, so your agents can jump into problem-solving in seconds.
-
Automate routine tasks
Use macros, workflows, and SLAs to carry out tasks and notify stakeholders on time.
-
Improve self-service
Set up a multilingual help center and power it up with a knowledge base full of help articles & FAQs, with an extended customer community & forums.
-
Gather real-time insights
Use default reports or build your own with custom metrics to monitor and take action. Get live traffic updates from Zoho Desk's HQ and dashboards.
-
Trace customer happiness
Measure customer satisfaction after every interaction to turn an unhappy customer to a happy one, and reward your agents' performance.
-
Get mobile ready
Use Zoho Desk mobile app for ticketing and Radar for managers for timely updates on delivering high-quality support on time.
What makes Zoho Desk truly unique?
Customers love Zoho Desk for its user-friendly interface and cutting-edge features. Here's more.
Offer support for every brand
Create a department for every product/service you offer and have them operate as an individual help desk. Have dedicated agents, SLAs, even customized help centers for each department to deliver a cohesive brand experience to customers.
Foster remote collaboration
Make it easy for your agents to collaborate remotely and work together on tickets within the ticket window. Use Team feeds to enable instant in-app conversations with colleagues, @mention agents, share tickets, post comments, or even tag help articles for reference.
Increase help desk capabilities
Extend Zoho Desk using custom functions and APIs as per your business needs. Zoho Desk comes natively integrated with Zoho CRM for contextual support. You can choose from 100+ integrations available in Zoho Marketplace to integrate your help desk with the other business apps you use.
Unlock features that stand apart
Hook a web widget as an add-on to your website to help customers ASAP, build a blueprint of an entire process to automate it, or use interactive AI-based support assistant Zia. Zoho Desk has unique features to solve specific support problems to make customer service your competitive advantage.
Customers love Zoho Desk for its user-friendly interface and cutting-edge features. Here's more.
Go Cloud. Go Remote
Small, Growing, or Enterprise, Zoho Desk has the right plan for every business
There's just one thing that Zoho Desk does not have: Unreasonable prices
Number of users :
Save at least 33% with Zoho Desk.